Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
9
9
years of professional experience
Work History
Jr. IT Technical Support
UniversalTech Inc.
05.2019 - 12.2025
Identifying hardware and software solutions
Installing and configuring hardware and software
Replacing or repairing the necessary parts
Set up accounts for new users and ensure proper access
permissions.
Resolving network issues
Providing support in the form of procedural documentation
Support IT staff task inventory
Support IT staff monitor company agent computer and calls
Capable of Linux and Windows Operating System
Firewall and antivirus security
Configure and set up voice technologies, such as
Dialpad, 3CX phone system and ViciDial.
Handle cloud-based business communication providers such as Lesnet, Commpeak, Alcazar, and Twilio .
IT-OJT
UniversalTech Inc.
02.2019 - 04.2019
Identifying hardware and software solutions
Troubleshooting technical issues
Installing and configuring hardware and software
Replacing or repairing the necessary parts
Resolving network issues
Support IT staff task inventory
Support IT staff monitor company agent’s computer and calls
OJT- On the Job Trainee
Bureau of Fire Protection
11.2016 - 02.2017
PC troubleshooting and repair
Support software applications and installation
Resolving network issues
Encoder
Education
Bachelor of Science - Information Technology
Salazar Colleges of Science and Institute of Technology
04.2019
High School - undefined
University of the Visayas
03.2008
Elementary - undefined
Bulacao Elementary School
03.2004
Skills
Maintenance & repair
Problem-solving
Analytical and critical thinking
Networking
Technical support
Data entry skills
Teamwork and collaboration
Weight Kg
88
Training
02/19/16, 12th Cebu ICT Student Congress, USP Foundation Gymnasium, Salinas Drive, Cebu City
04/27/18, Software Development Life Cycle with Implementations, 211 N. Bacalso Avenue, Cebu City
11/10/18, Embrace Discipline Daily and Basic Elements of Design, 211 N. Bacalso Avenue, Cebu City
03/09/19, Laravel Codecamp SCSIT, 211 N. Bacalso Avenue, Cebu City
Personal Information
Age: 34
Citizenship: Filipino
Date of Birth: 08/21/91
Gender: Male
Marital Status: Single
Religion: Roman Catholic
Timeline
Jr. IT Technical Support
UniversalTech Inc.
05.2019 - 12.2025
IT-OJT
UniversalTech Inc.
02.2019 - 04.2019
OJT- On the Job Trainee
Bureau of Fire Protection
11.2016 - 02.2017
High School - undefined
University of the Visayas
Elementary - undefined
Bulacao Elementary School
Bachelor of Science - Information Technology
Salazar Colleges of Science and Institute of Technology
Product Specialist, Domain Administrator, Customer Service and Technical Support Representative at Newfold DigitalProduct Specialist, Domain Administrator, Customer Service and Technical Support Representative at Newfold Digital