CHRISTOPHE KOUMAGLO
HR Analyst | Business Administrator
Muntinlupa
Summary
Experienced HR leader specialized in driving HR service excellence through strategic team management and data-driven decision-making. Skilled in enhancing employee engagement and fostering cross-cultural collaboration within global business environments. Committed to leveraging innovative HR practices to support organizational growth and operational efficiency.
Overview
8
8
years of professional experience
7
7
Certifications
3
3
Languages
Work History
Supervisor - PS Global
ORICA SINGAPORE PTE. LTD. PHILIPPINES BRANCH
03.2025 - Current
- Supervised and supported a team of People Services professionals to deliver high-quality HR services across multiple regions, ensuring compliance with company policies and SLAs.
- Led initiatives to enhance HR service delivery, specifically targeting French-speaking business functions, resulting in improved employee satisfaction and stakeholder engagement.
- Analyzed HR service metrics and employee feedback to identify process improvements and implement solutions that increased the overall employee experience.
Officer - SME PS GLOBAL
ORICA SINGAPORE PTE. LTD. PHILIPPINES
09.2024 - 03.2025
- Provided expert coaching to line managers and employees on the effective use of HR systems, specifically SuccessFactors, enhancing user experience and efficiency.
- Led initiatives to improve HR service delivery for French-speaking regions, fostering stronger relationships within the business functions and HR teams.
- Analyzed HR service data to identify trends and areas for improvement, contributing to the overall enhancement of the employee experience.
People Services Coordinator (French Speaker)
ORICA SINGAPORE PTE. LTD. PHILIPPINES BRANCH
08.2022 - 09.2024
- Support French speaking country remit
- HR queries from employees, Business Functions and HR answered correctly and in compliance with SLA.
- Responsible for employee life cycle related letters i.e. Terminations, Transfers, Change of Employment Conditions etc.
- Provide coaching and support to Line Managers and Employees on the use of all HR systems (SuccessFactors)
Public Relations Manager (Co-Founder)
CHRISHUB PARTNERS, Lome, TOGO
03.2020 - 03.2022
- Created and maintained a favorable public image for their employer or client by communicating programs, accomplishments and/or points of view.
- Developed and executed comprehensive public relations strategies to enhance brand visibility.
- Cultivated relationships with media outlets, securing coverage for key organizational initiatives.
- Led crisis communication efforts, ensuring timely and accurate information dissemination.
- Managed social media campaigns, increasing audience engagement and brand awareness.
- Developed and implemented comprehensive PR strategies to enhance brand visibility.
- Managed media relations, securing coverage in top-tier publications.
- Led crisis communication efforts to protect brand reputation during challenging situations.
- Collaborated with cross-functional teams to align messaging and campaign objectives.
Call Center Representative - French Speaker
XCEED EGYPT - Videotron CANADA, Cairo, EGYPT
07.2017 - 02.2020
- Handled 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells
- Collected source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software
Education
MBA - Master of Business Administration -
COLLEGE DE PARIS
Paris11.2025
BBA - Bachelor of Business Administration -
COLLEGE DE PARIS
Paris01.2024
High School Diploma - French Literature and Philosophy
LEGAL
Lome01.2010
Skills
Contract Negotiation
Computer Skills
Teamwork
Salesforce
HR Service Delivery
Team Leadership
Certification
Management and Operations of a Business Unit - ASCENCIA Business School
HONOUR AND AWARD
- Service Excellence Award ORICA SINGAPORE PTE. LTD. PHILIPPINES BRANCH, Manila Dec 2023
- Supervisor of the Quarter - Q2 FY25 ORICA SINGAPORE PTE. LTD. PHILIPPINES BRANCH Apr 2025
- Supervisor of the Quarter - Q3 FY25 ORICA SINGAPORE PTE. LTD. PHILIPPINES BRANCH Jul 2025
- Supervisor of the Quarter - Q4 FY25 ORICA SINGAPORE PTE. LTD. PHILIPPINES BRANCH Oct 2025
SEMINARS
- Boost Your Confidence: Public Speaking & Business Writing - SMX ACADEMIX Manila Aug 2023
- HISA Youth Dialogue 2023, Spain Aug 2023
Interests
Football, Tennis, Travel
References
- Ayoub, Zakkour, Supervisor, ayoub.zakkour@orica.com, 09274230860, ORICA PH INC, Manila, Philippines
- Sanjay, SUAR, Principal, principal@kiitis.ac.in, KIIT INTERNATIONAL SCHOOL, Bhubaneswar, INDIA
Disclaimer
Manila, November 2, 2025 Jean C Koumaglo
Timeline
Supervisor - PS Global
ORICA SINGAPORE PTE. LTD. PHILIPPINES BRANCH
03.2025 - Current
Management and Operations of a Business Unit - ASCENCIA Business School
09-2024
Control, Management, and Risk Prevention of Unit Resources - ASCENCIA Business School
09-2024
Officer - SME PS GLOBAL
ORICA SINGAPORE PTE. LTD. PHILIPPINES
09.2024 - 03.2025
Leadership and Team Management Certificate - ECEMA Lyon
09-2023
Management of interfaces (Teams and Managers) - ECEMA
09-2023
HR Digital Transformation - UNIVERSITE PARIS II PANTHEON-ASSAS
06-2023
Leadership and Management - ACMT Toronto
04-2023
Human Resource Management - ACMT Toronto
01-2023
People Services Coordinator (French Speaker)
ORICA SINGAPORE PTE. LTD. PHILIPPINES BRANCH
08.2022 - 09.2024
Public Relations Manager (Co-Founder)
CHRISHUB PARTNERS, Lome, TOGO
03.2020 - 03.2022
Call Center Representative - French Speaker
XCEED EGYPT - Videotron CANADA, Cairo, EGYPT
07.2017 - 02.2020
High School Diploma - French Literature and Philosophy
LEGAL
BBA - Bachelor of Business Administration -
COLLEGE DE PARIS
MBA - Master of Business Administration -
COLLEGE DE PARIS