Summary
Overview
Work History
Education
Skills
PERSONAL DATA
Reference
Timeline
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CHRISTOPH WALTER V. DEGELMANN

CHRISTOPH WALTER V. DEGELMANN

2741 S. Cabahug St., El Gusto Drive, Mabolo, Cebu City,PAM

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

2023
2023
years of professional experience

Work History

Housekeeping Cleaner

Cebu Seaview Dive Resort
  • Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
  • Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
  • Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
  • Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
  • Consistently met deadlines despite fluctuating workloads due to seasonal changes in occupancy rates at the property.
  • Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.

Call Center Representative Trainee

Teleperformance Cebu IT Park
10.2022 - 01.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Bachelor of Science - Financial Management

University of San-Jose Recoletos
Magallanes Street, 6000, Cebu City, Philippines
05-2025

High School Diploma -

Indiana Aerospace University
01.2020

Our Lady of Mount Carmel Learning Center

Skills

  • Computer Literate
  • Good in oral and written communications
  • Willing to expand knowledge and help others
  • Hardworking
  • Patient
  • Customer relations
  • Problem resolution
  • De-escalation techniques

PERSONAL DATA

English, Visayan, Tagalog, German
Upper intermediate (B2)

Reference

Marjorie Trias, MBA

OJT Coordinator for BSBA-FM

Contact Email : marjorie.trias@usjr.edu.ph

Timeline

Call Center Representative Trainee

Teleperformance Cebu IT Park
10.2022 - 01.2023

Housekeeping Cleaner

Cebu Seaview Dive Resort

Bachelor of Science - Financial Management

University of San-Jose Recoletos

High School Diploma -

Indiana Aerospace University

Our Lady of Mount Carmel Learning Center

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CHRISTOPH WALTER V. DEGELMANN