Christine Phol Hempel
Tagbilaran City
Summary
Versatile and dedicated professional with 2 years of experience in the BPO industry and 2 years sales expertise as a Samsung promoter. Proven ability to deliver excellent customer service and drive sales in fast-paced environments. Additionally experienced working abroad as a nail technician and receptionist, demonstrating adaptability and strong interpersonal skills. Started career as a cashier for almost 2 years, developing a solid foundation in customer-facing roles. Committed to providing exceptional service, building lasting relationships, and contributing effectively to team success.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
IBEX Global - The Resource Group
08.2022 - 12.2023
- Be the first point of contact for members/customers. Many of their questions are about transportation services—scheduling rides, modifying or canceling reservations, etc.
- Receive and carefully document customer concerns. Make sure you capture all relevant information accurately.
- Follow company procedures and scripts (especially for scheduling, modifying, canceling trips). This helps ensure consistency and accuracy.
- Enter accurate trip/transportation data into internal systems.
- Multitask and use multiple systems/tools to find necessary information.
- Explain to members how ModivCare’s services work and what their insurance coverage includes.
- Refer unresolved issues or complaints (“grievances”) to the appropriate department for further investigation.
Nail Technician, Facial Therapist, Receptionist
Creativity Beauty Salon
06.2017 - 12.2018
- Perform manicures and pedicures including nail trimming, filing, buffing, and cuticle care.
- Apply nail polish, gel, acrylic, dip powder, and other nail enhancements.
- Recommend nail care products and services to clients.
- Answer and direct phone calls using a multi-line phone system.
- Manage front desk activities, including responding to emails and messages.
- Schedule appointments and maintain calendars.
- Handle basic administrative duties such as filing, data entry, and document management.
- Perform a variety of facial treatments including cleansing, exfoliating, extractions, masks, and massage.
- Analyze clients’ skin conditions and recommend customized treatment plans.
- Advise clients on post-treatment skincare routines and products.
- Adhere to all health, safety, and hygiene regulations and salon/spa policies
Customer Service Representative
Sutherland Global Service
12.2015 - 12.2016
- Manage large amounts of incoming international calls.
- Generate sales leads.
- Identify and assess customers' needs to achieved satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
In- Store Promoter (Samsung Mobile)
Memoexpress Mind Alliance Ventures Inc.
02.2013 - 08.2015
- Greet and engage customers in a friendly and professional manner.
- Demonstrate Samsung mobile devices and explain their features, specifications, and benefits.
- Stay updated on the latest Samsung products, promotions, and technological developments.
- Answer customer queries and assist them in making informed purchase decisions.
- Achieve daily, weekly, and monthly sales targets as assigned.
- Ensure proper product display, cleanliness, and stock availability at the kiosk or display area.
- Collect customer feedback and report it to supervisors.
- Maintain strong relationships with store staff and Samsung’s area sales team.
- Participate in training sessions and briefings provided by Samsung.
- Report daily sales and stock updates as per company protocol.
Cashier
Shell Therese And Ivanson Gasoline Station
06.2012 - 01.2013
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers and balanced registers at end of shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
Counter Checker
SM City Rosales
05.2010 - 10.2011
- Greet customers warmly and professionally as they approach the checkout area.
- Accurately scan or manually enter product barcodes and process transactions.
- Handle various payment methods, including cash, credit/debit cards, gift cards, and digital payments.
- Issue receipts, refunds, or exchanges according to store policies.
- Count money in the cash drawer at the beginning and end of shifts to ensure accuracy.
- Bag merchandise carefully and ensure customer purchases are handled with care.
- Maintain cleanliness and organization of the checkout area.
- Assist with resolving customer complaints or escalate issues to supervisors when necessary.
- Stay updated on store promotions, discounts, and loyalty programs.
- Balance the cash register and report any discrepancies.
- Comply with all security procedures related to money handling and store safety.
Education
Under Graduate (Bachelor of Science in Nursing) - Nursing
Lyceum Northern Luzon
Urdaneta, Province Of Pangasinan, Philippines01-2010
High School Diploma -
Guiling Coliling National High School
Rosales, Province Of Pangasinan, Philippines01-2007
No Degree -
San Manuel Elementary School (Primary Education)
San Manuel, Province Of Tarlac, Philippines 01-2003
Skills
- Empathy – Understanding and sharing the feelings of the customer
- Patience – Staying calm when handling difficult or upset customers
- Problem-solving – Identifying issues and finding solutions quickly and efficiently
- Adaptability – Adjusting to different customer personalities and unexpected challenges
- Time management – Handling multiple tasks efficiently without compromising service quality
- Attention to detail – Catching small errors and understanding customer needs clearly
- Positive attitude – Remaining upbeat, friendly, and approachable under pressure
- Resilience & Persistence – Handling rejection without losing motivation
- Negotiation – Finding win-win deals and handling objections
- Product knowledge – Deep understanding of what you’re selling
- Verbal communication – Speaking clearly, confidently, and with enthusiasm
Timeline
Customer Service Representative
IBEX Global - The Resource Group
08.2022 - 12.2023
Nail Technician, Facial Therapist, Receptionist
Creativity Beauty Salon
06.2017 - 12.2018
Customer Service Representative
Sutherland Global Service
12.2015 - 12.2016
In- Store Promoter (Samsung Mobile)
Memoexpress Mind Alliance Ventures Inc.
02.2013 - 08.2015
Cashier
Shell Therese And Ivanson Gasoline Station
06.2012 - 01.2013
Counter Checker
SM City Rosales
05.2010 - 10.2011
Under Graduate (Bachelor of Science in Nursing) - Nursing
Lyceum Northern Luzon
High School Diploma -
Guiling Coliling National High School
No Degree -
San Manuel Elementary School (Primary Education)
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