CHRISTINE MISA ESCO
Caregiver / Customer Service Representative
Nangka Consolacion Cebu
Summary
To get an opportunity where I can make the best of my potential, valuable skill set and contribute to the organization’s growth. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level caregiver position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work History
Admin Info/ Booking Staff
BPO Seats (Australian Account
Cebu City
05.2021 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
Customer Service Representative
Teleperformance Philippines
Cebu City
02.2020 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Customer Service Associate
CVG Philippines, INC
Cebu City
04.2019 - 05.2019
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided customer feedback to management and identified areas of improvement for products and services.
Office Staff Logistics
Metro Cebu Steel Trading Corporation, P.B. Suico
Cebu
01.2018 - 02.2019
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Strengthened communication skills through regular interactions with others.
Child Caregiver/ Tutoring Head Staff
Direct Hire
Consolacion
05.2015 - 05.2017
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Assisted in potty training and other daily hygiene activities to support child development.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Read stories, sang songs and facilitated creative play.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Implemented daily routines and activities to stimulate and engage children.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Introduced children to educational games and activities to boost learning.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Developed age-appropriate activities and crafts to engage children.
- Liaised with parents and guardians to discuss child progress.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Worked with children to develop good cognitive, physical and language skills.
Sales Clerk
My Shopping Lane Corp
Consolacion
09.2014 - 02.2015
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Kept front check out area clean and organized for efficient service.
Sales Clerk
Vicsal Development Corp.
Briones, Corner, Cebu
08.2013 - 01.2014
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Kept front check out area clean and organized for efficient service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained customer satisfaction with quick and professional handling of product returns.
Private Caregiver
Direct Hire
Lapu-lapu
02.2013 - 05.2013
- Administered medication as directed by physician.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Assisted patients with self-administered medications.
- Developed rapport to create safe and trusting environment for care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Maintained clean, safe, and well-organized patient environment.
Education
Bachelor of Science - Hotel and Restaurant Management
University of Cebu – Banilad Campus
Gov. M
06.2017 - 09.2017
Vocational Course - Caregiver
UCTC- UHA Caregiver Training Corporation
Highway Mandaue City 09.2012 - 03.2013
Consolacion National High School
Consolacion Cebu 06.2008 - 04.2012
Nangka Elementary School
Nangka Consolacion Cebu 06.2002 - 04.2008
Skills
Staff schedule administration
undefinedTimeline
Admin Info/ Booking Staff
BPO Seats (Australian Account
05.2021 - Current
Customer Service Representative
Teleperformance Philippines
02.2020 - 02.2021
Customer Service Associate
CVG Philippines, INC
04.2019 - 05.2019
Office Staff Logistics
Metro Cebu Steel Trading Corporation, P.B. Suico
01.2018 - 02.2019
Bachelor of Science - Hotel and Restaurant Management
University of Cebu – Banilad Campus
Gov. M
06.2017 - 09.2017
Child Caregiver/ Tutoring Head Staff
Direct Hire
05.2015 - 05.2017
Sales Clerk
My Shopping Lane Corp
09.2014 - 02.2015
Sales Clerk
Vicsal Development Corp.
08.2013 - 01.2014
Private Caregiver
Direct Hire
02.2013 - 05.2013
Vocational Course - Caregiver
UCTC- UHA Caregiver Training Corporation
09.2012 - 03.2013
Consolacion National High School
06.2008 - 04.2012
Nangka Elementary School
06.2002 - 04.2008
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