Christine Grace Maniago
Helpdesk Specialist
Bauan
Summary
Self-driven and motivated IT Support Professional with ten solid years of experience in providing technical support to the company's stakeholders, managing user accounts, and installing and managing hardware and software. Possess great analytical skills, strong attention to details and accuracy and well-developed time management skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Helpdesk Specialist
Atlantic Gulf & Pacific, Company of Manila Inc
Muntinlupa, NCR
04.2013 - Current
- Respond to inquiries by phone, email and walk-up requests.
- Analyzes queries relating to software, hardware and network and arrive at a quick diagnosis of the issue and initiate appropriate action.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Responds to questions from callers and walk-ins; remotely assists managers, staff, and customers with technology problems and inquiries.
- Effectively dispatches the appropriate technical response team to user locations
- Follow standard Help Desk operating procedures and SLA; accurately log all Helpdesk contacts
- Enforce all helpdesk policies. Become familiar with available help resources; stay updated on industry technology changes or problems.
Education
BS - Information Technology
Batangas State University
Alangilan, Batangas 06.2008 - 04.2012
Skills
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Timeline
Helpdesk Specialist
Atlantic Gulf & Pacific, Company of Manila Inc
04.2013 - Current
BS - Information Technology
Batangas State University
06.2008 - 04.2012
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