Christine Mae Mauricio
Mabalacat,PAM
Summary
Dynamic Operations Manager with a proven track record at Your Before & After Aesthetic Clinic, excelling in team leadership and operations management. Empowered staff to enhance accountability, resulting in improved performance outcomes. Skilled in problem-solving and inventory management, ensuring timely delivery of services while fostering a collaborative work environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Sales Manager
Corner Bakery Cafe
04.2019 - 12.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Theater Actor
UYAT ARTISTA/ SCHOLAR BY JOCSON COLLEGE
01.2017 - 12.2019
- Collaborated closely with directors, playwrights, and fellow actors to create memorable theatrical experiences for viewers.
- Demonstrated versatility by successfully tackling roles outside of personal comfort zone or typecast expectations.
- Adapted quickly to directorial feedback, implementing changes on-the-spot during rehearsals and live performances.
- Developed strong relationships with fellow cast members, fostering a positive environment for effective teamwork and collaboration.
- Assumed various responsibilities within theater companies, including set construction, costume design, and stage management tasks when needed.
Operations Manager
Your Before & After Aesthetic Clinic By. Janissa
10.2020 - 09.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Cashier Team Lead
02 Cafe Koregon Hotel
02.2018 - 12.2018
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Service Crew Member
Jollibee
09.2015 - 01.2016
- Kept customers and crew areas organized.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
Service Crew Member
Chowking Restaurant
03.2015 - 08.2015
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Bachelor of Science - TOURISM
JOCSON COLLEGE
Angeles City, Province Of Pampanga04-2018
Bachelor of Arts - Architectural Drafting
MARIKINA POLYTECHNIC COLLEGE
Marikina City, Metro Manila06-2015
High School Diploma -
MABALACAT COMMUNITY HIGH SCHOOL
Mabalacat, Province Of Pampanga05-2014
Skills
- Team leadership
- Problem-solving
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Management
- Staff training
Languages
English
Intermediate (B1)
Korean
Elementary (A2)
Timeline
Operations Manager
Your Before & After Aesthetic Clinic By. Janissa
10.2020 - 09.2025
Sales Manager
Corner Bakery Cafe
04.2019 - 12.2019
Cashier Team Lead
02 Cafe Koregon Hotel
02.2018 - 12.2018
Theater Actor
UYAT ARTISTA/ SCHOLAR BY JOCSON COLLEGE
01.2017 - 12.2019
Service Crew Member
Jollibee
09.2015 - 01.2016
Service Crew Member
Chowking Restaurant
03.2015 - 08.2015
Bachelor of Science - TOURISM
JOCSON COLLEGE
Bachelor of Arts - Architectural Drafting
MARIKINA POLYTECHNIC COLLEGE
High School Diploma -
MABALACAT COMMUNITY HIGH SCHOOL
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