Hi, I’m
Christine Mae Legaspi
Customer Service Representative
Davao City
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
years of professional experience
Work History
Davao City
BPO Supervisor
Job overview
- Experience in airlines and hospitality
- Proficient in managing tasks simultaneously while motivating and leading the team to successful accomplishment of all production goals
- Detailed oriented and organized with strong communication skills and interpersonal abilities.
TelephilippinesDavao City
Customer Service Representative
07.2019 - 09.2022
Job overview
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
Education
Sta. Maria National High School
High School Diploma
03.2013 - 03.2013
Southern Technological Institute of The Philippines, IncMangagoy Bislig Surigao City
Some College (No Degree)
01.2013 - 01.2013
Skills
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Timeline
Customer Service Representative
Telephilippines
07.2019 - 09.2022
Sta. Maria National High School
High School Diploma
03.2013 - 03.2013
Southern Technological Institute of The Philippines, Inc
Some College (No Degree)
01.2013 - 01.2013
BPO Supervisor
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