Christine Mae Hiponia
Sales And Marketing Professional
Iloilo City,ILI
Summary
Virtual Assistant with a proven track record at Family Legal Path, excelling in customer service and time management. Enhanced client satisfaction through effective communication and organized scheduling, while maintaining a well-structured database. Recognized for adaptability and attention to detail, fostering strong client relationships and promoting operational efficiency.
Overview
4
4
years of professional experience
Work History
Virtual Assistant
Family Legal Path
01.2025 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Conferred with customers by telephone, chat or email to provide information.
- Maintained a well-organized database system for improved information accessibility in daily operations.
Call Center Representative
Lead Generation and Donor Creation Inc.
08.2021 - 03.2025
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Education
Bachelor of Science in Radiologic Technology - Medicine
Iloilo Doctors College
Iloilo City, Province Of Iloilo, Philippines 04.2001 -
Skills
Customer service
Timeline
Virtual Assistant
Family Legal Path
01.2025 - Current
Call Center Representative
Lead Generation and Donor Creation Inc.
08.2021 - 03.2025
Bachelor of Science in Radiologic Technology - Medicine
Iloilo Doctors College
04.2001 -
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