Christine Mae Hiponia
Sales And Marketing Professional
Iloilo City,ILI
Summary
Virtual Assistant with a proven track record at Family Legal Path, excelling in customer service and time management. Enhanced client satisfaction through effective communication and organized scheduling, while maintaining a well-structured database. Recognized for adaptability and attention to detail, fostering strong client relationships and promoting operational efficiency.
Overview
4
4
years of professional experience
Work History
Virtual Assistant
Family Legal Path
01.2025 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Conferred with customers by telephone, chat or email to provide information.
- Maintained a well-organized database system for improved information accessibility in daily operations.
Call Center Representative
Lead Generation and Donor Creation Inc.
08.2021 - 03.2025
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Education
Bachelor of Science in Radiologic Technology - Medicine
Iloilo Doctors College
Iloilo City, Province Of Iloilo, Philippines 04.2001 -
Skills
Customer service
Attention to detail
Time management
Online marketing
Multitasking and organization
Marketing support
Online scheduling
Email management
Fast learner
Multitasking
Adaptability and flexibility
Writing reports
Timeline
Virtual Assistant
Family Legal Path
01.2025 - Current
Call Center Representative
Lead Generation and Donor Creation Inc.
08.2021 - 03.2025
Bachelor of Science in Radiologic Technology - Medicine
Iloilo Doctors College
04.2001 -