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CHRISTINE LAY DE LEON, CHRA
Quezon City
Summary
Detail-oriented Certified Human Resource Associate (CHRA®) and BS Psychology graduate with internship experience in Human Resources and over six years in customer service and leadership. Expertise in recruitment, onboarding, and HR administration strengthens organizational effectiveness. Committed to delivering impactful support as an HR Assistant.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Head Barista
Café Prince – Pureza
12.2025 - Current
- Supervised daily café operations, ensuring high standards of customer service.
- Trained and mentored newly hired baristas, enhancing team skill and cohesion.
- Monitor inventory and maintain quality standards.
- Resolved customer concerns professionally, fostering positive customer relationships.
- Ensure compliance with food safety and sanitation standards.
Head Barista
Sidewalk Coffee
01.2024 - 01.2025
- Supervised daily café operations, ensuring efficient service during peak hours to enhance customer experience.
- Prepared high-quality coffee and specialty beverages while ensuring consistency.
- Trained new employees on beverage preparation and customer service to improve team performance and operational consistency.
- Managed inventory and maintained cleanliness and organization of the café.
- Contributed to sales and customer satisfaction goals through delivery of exceptional service.
Server / Barista Trainee
Narra Bistro & Café
12.2023 - 02.2024
- Provided prompt and courteous customer service, enhancing guest satisfaction.
- Collaborated with team to create an exceptional guest experience.
- Assisted in food and beverage preparation, ensuring quality and efficiency.
- Maintained cleanliness and organization of the dining area.
Service Crew
3K Golden Foods Corporation
01.2021 - 09.2023
- Provided outstanding customer service, enhancing guest satisfaction in a fast-paced environment.
- Ensured compliance with food safety regulations and cleanliness standards to support a safe dining experience.
- Executed accurate cash transactions, contributing to financial integrity at the register.
- Trained to perform multiple service stations efficiently.
- Recognized with the Monthly McDependable Certificate, CMITE Award, and Monthly Cash Control Award for outstanding performance and operational excellence.
Service Crew
3K Golden Arches Development Corporation
05.2019 - 05.2020
- Delivered exceptional customer service, ensuring order accuracy and enhancing customer satisfaction.
- Contributed to efficient team performance during peak operating hours.
- Assisted with food preparation, cashiering, and front counter operations.
- Adapted quickly to different workstations to support daily operations.
- Maintained cleanliness and sanitation in accordance with company standards.
- Completed cash register closing procedures, accurately processing final transactions and balancing the till.
Education
Bachelor of Science - Psychology
Trinity University of Asia
Quezon City, Metro Manila, Philippines06-2026
Skills
- Customer Service
- Communication
- Team Collaboration
- Time Management
- Adaptability
- Problem Solving
- Attention to Detail
- Microsoft Office
- Employee Onboarding
- HR Documentation
- Records Management
- Confidential Records Handling
- Leadership
- Professional Skills
Certification
- Certified Human Resource Associate (CHRA) – HREAP | 2026
- Psychological First Aid (PFA) Training
Timeline
Head Barista
Café Prince – Pureza
12.2025 - Current
Head Barista
Sidewalk Coffee
01.2024 - 01.2025
Server / Barista Trainee
Narra Bistro & Café
12.2023 - 02.2024
Service Crew
3K Golden Foods Corporation
01.2021 - 09.2023
Service Crew
3K Golden Arches Development Corporation
05.2019 - 05.2020
Bachelor of Science - Psychology
Trinity University of Asia
CERTIFICATIONS, HONORS AND PROFESSIONAL RECOGNITION
- Dr. Estefania Aldaba Lim Psychology Resilience Award
- 4th Year Psychology Department Batch Representative
- Monthly McDependable Certificate
- CMITE Award
PROFESSIONAL INTERNSHIP EXPERIENCE
Fil-Global Immigration Services Corporation - Manila City
Human Resources Intern (2025)
- Supported daily HR operations, including employee records management and documentation.
- Screened resumes and assisted in conducting initial interviews.
- Facilitated onboarding documentation for newly hired employees.
- Maintained confidential employee records and HR files.
- Verified attendance records and assisted with payroll preparation.
Central Colleges of the Philippines – Quezon City
Guidance and Counseling Office Intern (2025)
- Supported the Guidance Office in administrative and student-related services.
- Assisted with documentation, records management, and program-related activities.
- Applied psychological principles and counseling theories in a supervised school setting.
Estella's Nex-Care Clinic – Quezon City
Clinical Intern (2026)
- Conducted initial patient interviews and maintained patient records and databases.
- Administered case documentation, progress notes, and patient records.
- Administered and scored basic psychological tests under supervision.
- Facilitated group dynamics activities to promote interpersonal awareness and emotional expression.
- Assisted in managing group interactions while maintaining a safe and supportive environment.
- Maintained ethical standards, including confidentiality and professional boundaries.