Christine Kei Del Rosario
Freelancer | Owner of Lowkei Escapes Travel & Tours
Manila
Summary
Experienced customer service professional with a strong background in data entry, marketing, and virtual assistance. Developed expertise in managing travel arrangements, handling general inquiries, and supporting businesses with various administrative tasks. Influencer and business owner with hands-on experience in digital marketing, content creation, and audience engagement to enhance brand visibility and drive results. Attention to detail, organizational skills, and proactive approach enable valuable support to clients and projects. Holds a BS in Travel Management from the University of Santo Tomas, graduating with Latin Honors as Cum Laude. Currently a Freelance ESL Teacher and Sole Proprietor of a Travel Agency.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Owner
Lowkei Escapes Travel & Tours
10.2024 - Current
- Managing day-to-day business operations.
- Specializes in Domestic Travel Arrangements
- Providing various travel needs for local and international transactions
- Negotiating contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Increase customer satisfaction by implementing efficient business processes and providing exceptional service.
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
English Second Language Teacher
JP Network English Corp
10.2024 - Current
- Conducting activities and lessons based on ESL teaching methodologies
- Encouraging and engaging students to speak in English
- Motivating students and using humor to induce a pleasant learning environment
- Maximizing students' talk time through oral tests and presentations
- Displaying excellent classroom management
- Keeping accurate records of student performance
- Communicating with the Department Head or Principal, as needed
- Maintaining standardized guidelines
Casino Dealer
DB GAMING LTD
04.2024 - 09.2024
- Conducted table games in accordance with the company's standard operating procedure
- Deal casino games in accordance with the rules of the game and the company's standard procedure
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Supported seamless game transitions, swiftly changing decks or replacement cards as needed without disrupting playtime.
- Reports to the supervisor any problem or unusual activity on the dealer's interface
- Responsible in maintaining favorable aesthetic state
- Performed photo shooting as required by the management
- Followed the grooming standard
Virtual Assistant
CargoBoss Philippines
05.2021 - 04.2024
- Handled various customer concerns such as refunds, logistics tracking, payment assistance service, quotations, and general customer inquiries
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Social media management and use of G-Suite and Shopify
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
Corporate Travel Consultant
Casto Travel Philippines, Inc.
11.2019 - 10.2020
- Managed travel arrangements of ADB clients for their business trips including issuance of tickets and booking of accommodations and other needs
- Travel arrangement booking, filing of travel taxes, refunds, rebooking, and scheduling of travel needs
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Dealt with payment processing services for bookings and refunds for clientele.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
- Booked tickets for air, rail, and ground transportation.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Saved clients on overall travel costs by finding most affordable ticket and lodging options.
- Organized details of transportation, schedules for conferences and other meetings for corporate trips.
Internship Trainee
Korean Air
02.2019 - 05.2019
- Assisted Passenger Service agents in in office administrations, customer concerns, flight Information, ticketing, and flight boarding
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Interacted with customers under supervision to support operational objectives.
- Filled out timesheets and paperwork according to identified requirements.
- Performed administrative functions, answering phones and filing paperwork in support of department.
Education
Bachelor of Science (BS) - Tourism and Travel Services Management
University of Santo Tomas
08.2015 - 06.2019
Skills
Customer Experience
Data entry
Leisure Travel
Attention to detail
Customer relations
Time management
Client service
Small business operations
Marketing
Sales management
Social media updating
Issue research
Content creation
Video editing
Basic graphic design
Verbal and written communication
Negotiation
Operations management
Consulting
Crisis management
Service quality assurance
Relationship building
Certification
Teaching English as a Foreign Language (TEFL) Certification - Various accredited institutions.
Timeline
Teaching English as a Foreign Language (TEFL) Certification - Various accredited institutions.
10-2024
Owner
Lowkei Escapes Travel & Tours
10.2024 - Current
English Second Language Teacher
JP Network English Corp
10.2024 - Current
Casino Dealer
DB GAMING LTD
04.2024 - 09.2024
Virtual Assistant
CargoBoss Philippines
05.2021 - 04.2024
Corporate Travel Consultant
Casto Travel Philippines, Inc.
11.2019 - 10.2020
Internship Trainee
Korean Air
02.2019 - 05.2019
Bachelor of Science (BS) - Tourism and Travel Services Management
University of Santo Tomas
08.2015 - 06.2019