CHRISTINE JOY R. LOPEZ
Software Engineer
Summary
Detail-oriented, organized, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
1
1
Language
Work History
Software Engineer
Accenture Inc.
09.2021 - Current
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Documented testing procedures for developers and future testing use.
- Mentored junior testers on best practices, enhancing overall team knowledge and capabilities.
- Managed defect tracking systems, ensuring accurate documentation of issues for efficient resolution.
- Conducted regression testing, analyzed results, and submitted observations to development team.
Customer Service Agent
Macro Asia Airport Services Corporation (Philippine Airlines)
03.2019 - 10.2020
- Actively sought opportunities for continuous learning, attending workshops and trainings geared towards enhancing professional competencies.
- Strengthened relationships with clients through proactive follow-up on pending issues and concerns.
- Improved overall efficiency by providing constructive feedback to peers during team meetings.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Customer Service Agent
Skylogistics Philippines Inc. (Philippine Airlines)
11.2018 - 02.2019
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
Customer Service Agent
CGC Personnel Alternatives Group Inc. (Philippine Airlines)
06.2018 - 10.2018
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Science in Travel and Tourism Management -
Lyceum of The Philippines University
Manila05.2017
Skills
Systematic and capable of meeting projects and deadlinesProficient in Microsoft Office Application such as Word, Excel, PowerPointProven leadership and management skills and strong interpersonal skillsFlexible to work independently or as part of a team
Team Collaboration
Application Lifecycle Management ALM
Detail Oriented
SharePoint
Accomplishments
- Dean's List: 1st year up to 4th year
- National Certificate II in Food and Beverage (11/2016)
- National Certificate III in Events Management (11/2016)
- Certificate in Amadeus E-Learning Global Distribution Systems Fares and Ticketing (10/2015)
- Certificate in Amadeus E-Learning Reservation Essential Training (09/2015)
- Promoted to Software Engineer after just12 months of employment.
- Received an award from Accenture Gantimpala.
Affiliations
- Working Committee at Pacific Asia Travel Association Student Chapter 2016
- LPU Tourism Student Association 2016
- Certificate of Membership (LPU Tourism Student Association)
- Member at Pacific Asia Travel Association Student Chapter
Personal Information
- Age: 26 years old
- Date of Birth: 11/07/97
- Gender: Female
On The Job Training Experience
- SIX FLAGS MAGIC MOUNTAIN, Food and Beverage Attendant and Cashier, 26101 Magic Mountain Pkwy, Valencia, CA, 91355, 03/2016 - 06/2016
- EXECUTIVE RESOURCES INC., Inbound Travel Agent, Lower Lobby Century Park Hotel Sheraton P Ocampo St, Malate Manila, 03/2015 - 06/2015
Trainings And Seminars Attended
- November 26 - 28, 2018 Amadeus Altea Management System
- June 25, 2018 Dangerous Goods Awareness Category 9
- June 18 - 22, 2018 Airport Sabre Check in System
- June 26, 2018 Cabin Door Opening from the Outside
- June 7 - 8, 2018 Boarding Announcement
- June 4, 2018 US Air Carrier Access Act Credit Card Fraud Detection Program
- May 28 - June 4, 2018 Airport Passenger Handling
- May 25, 2018 Airside Safety Human Factor Security Awareness (General & Specialized, Model Security Program)
- May 24, 2018 Radio Licensing - Cantel Safety Management System with HIRADC
- May 22 - 23, 2018 Customer Service Workshop
- May 21, 2018 Personality Development Workshop
- May 19, 2018 MIAA Security Awareness
- April 26 - 29, 2017 ASEAN SUMMIT (Partnering for Change, Engaging the World)
- February 14 - 18, 2017 ASEAN Volunteer Liaison Officer
- June - October, 2016 Events Management (LPU Manila) (Sales and Marketing Manager)
- November 2013 Certificate of Participation Pinoy Chikka (Agro Tourism, Medical Tourism, Eco Tourism)
- September 2014 Hotel Immersion (Traders Hotel - Manila)
References
- Mrs. Joceley Alvarez, Admin and Finance Head, Executive Resources, Inc., 0998-999-2133
- Mr. Dennis Dante Chua, Professor, Lyceum of the Philippines University, 0905-480-32-98
Timeline
Software Engineer
Accenture Inc.
09.2021 - Current
Customer Service Agent
Macro Asia Airport Services Corporation (Philippine Airlines)
03.2019 - 10.2020
Customer Service Agent
Skylogistics Philippines Inc. (Philippine Airlines)
11.2018 - 02.2019
Customer Service Agent
CGC Personnel Alternatives Group Inc. (Philippine Airlines)
06.2018 - 10.2018
Bachelor of Science in Travel and Tourism Management -
Lyceum of The Philippines University