Christine Joyce F. Virtudazo
Customer Service Representative
Davao City,Philippines
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Knowledgeable and dedicated customer service professional with experience industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking Customer Service Representative. Trained in project and time management with extensive knowledge of de escalating complaints and provide customer satisfaction with proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Customer Service Representative
TELEPHILIPPINES.INC
Davao City, Philippines
07.2019 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Answered average of 150-200 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Customer Service Escalation Specialist
Telephilippines Inc
Davao City, Philippines
03.2020 - 03.2021
- Investigated and resolved customer inquiries and complaints quickly.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Inventory Clerk
Caltex Philippines
Cagayan De Oro City, Philippines
05.2016 - 05.2017
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
Assistant Secretary
Amanda Rig Sdn Bhd
Kuala Belait, Brunei Darussalam
01.2013 - 12.2013
- Received and routed business correspondence to correct departments and staff members.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Education
Bachelor of Science - Tourism And Travel Management
06.2014 - 03.2015
Bachelor of Science - Business Administration
06.2015 - 03.2016
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Excellent Inter-Personal SkillsCommunications Skills
Sales expertise
Complaint resolution
Willing to work in challenging, dynamic and schedule¬-shifting environment
Fast learner with a positive attitude
Organize, Accurate and detail oriented
Attentive listening, empathy and Determined
Computer Literate
Strategic thinking, Critical thinking, Problem solving
Multitasking , Speed and efficiency
Willing to be Trained
Timeline
Customer Service Escalation Specialist - Telephilippines Inc
03.2020 - 03.2021
Customer Service Representative - TELEPHILIPPINES.INC
07.2019 - 02.2021
Inventory Clerk - Caltex Philippines
05.2016 - 05.2017
Central Mindanao University - Bachelor of Science, Business Administration
06.2015 - 03.2016
Joji Ilagan College Of Business And Tourism - Bachelor of Science, Tourism And Travel Management
06.2014 - 03.2015
Assistant Secretary - Amanda Rig Sdn Bhd
01.2013 - 12.2013