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Program Manager, Executive Assistant and Office Support
CHRISTINE JOYCE BIGCAS
San Miguel,Leyte
Summary
I am a Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments.
My being a detail-oriented team player with strong organizational skills enhance my ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
2
2
Languages
3
3
Know-How on Email Marketing
Work History
LABOR AND EMPLOYMENT OFFICER III
DEPARTMENT OF LABOR AND EMPLOYMENT RO VIII
07.2012 - 02.2024
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Coordinated workshops on various topics such as networking, soft skill development, and interview techniques to enhance client employability prospects.
- Regularly updated knowledge on labor market trends, ensuring accurate information dissemination to clients seeking advice.
- Actively participated in community events promoting our services which led to an increase in public awareness about our agency.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Organized successful job fairs, connecting employers with potential employees in a professional setting.
- Collaborated with colleagues to develop innovative strategies for effective job matching and placement.
- Prepared administrative reports or other documentation to determine program success.
- Evaluated program effectiveness regularly by analyzing data on client outcomes and refining service delivery methods accordingly.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated leadership skills in managing projects from concept to completion.
Social Media Manager
Marthena's Health And Beauty Hub
06.2015 - 10.2017
- Designed paid client ads for use on diverse social media platforms.
- Boosted brand awareness by creating and managing engaging social media content.
- Helped clients develop website portals and social media pages to promote businesses.
- Responded to inquiries and engaged with followers to build community and support customer engagement.
- Increased audience engagement with well-timed and targeted social media campaigns.
CUSTOMER SERVICE REPRESENTATIVE
AEGIS PEOPLE SUPPORT
04.2012 - 06.2012
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
JURIS DOCTOR (4TH YEAR) -
DR. V ORESTES ROMUALDEZ EDUCATIONAL FOUNDATION COLLEGE
Tacloban City, Province Of Leyte, Philippines 09.2019 - 1 2024
BACHELOR OF ARTS IN SOCIAL SCIENCES MAJOR IN POLITICAL SCIENCE -
UNIVERSITY OF THE PHILIPPINES TACLOBAN COLLEGE
06.2007 - 5 2011
Skills
Executive Assistant
Labor Relations Coordination
Time Management
Human Resources Management
Coaching and Mentoring
Management Support
Progress Monitoring
Social media coordination
Analytical Skills
CRM Software
References
- MR. PRIMO N. GUARIN, Supervising LEO, DOLE NSFO, +639065565381
- ATTY. ROCHELLE T. CALISTE, Program Manager, DSWD RO 8, +639171429898
Projects
Facebook Page Management of Buahmerah Mix by Esssensa Naturale- Ormoc City Authorized Depot Center administered by Marthena's Health and Beauty Hub which sells Beauty Products and Health Supplements.
I managed its engagement to create awareness and have an organic reached within the specific area.
Software
Klaviyo
Canva
Google Workplace
Adobe Photoshop
Google Sheets
Mondaycom
Timeline
JURIS DOCTOR (4TH YEAR) -
DR. V ORESTES ROMUALDEZ EDUCATIONAL FOUNDATION COLLEGE
09.2019 - 1 2024
Social Media Manager
Marthena's Health And Beauty Hub
06.2015 - 10.2017
LABOR AND EMPLOYMENT OFFICER III
DEPARTMENT OF LABOR AND EMPLOYMENT RO VIII
07.2012 - 02.2024
CUSTOMER SERVICE REPRESENTATIVE
AEGIS PEOPLE SUPPORT
04.2012 - 06.2012
BACHELOR OF ARTS IN SOCIAL SCIENCES MAJOR IN POLITICAL SCIENCE -
UNIVERSITY OF THE PHILIPPINES TACLOBAN COLLEGE
06.2007 - 5 2011