Proficient in Microsoft Office
Christine Joyce Abayon
Sales Team Manager
Minglanilla
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Sales Team Manager
Alorica
Cebu City ,Cebu
05.2022 - Current
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Planned and directed staff training and performance evaluations.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Evaluated performance against goals and implemented appropriate development plans.
Customer Experience Agent
Alorica
Cebu CIty
04.2021 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Appointed as Subject Matter Expert ,trained new customer sales agents on policies and procedures to support favorable customer experiences.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Assists guests/ customers for booking room reservations.
Customer Service Associate
Techmahindra
Cebu CIty
05.2019 - 01.2020
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, tracking and shipping packages.
Education
Cebu Academy
Poblacion, Carmen Cebu, Philippines 03.2014 - 03.2015
Secondary Education
University of San Jose - Recoletos
Basak- Pardo , Cebu City 06.2016 - 10.2018
Skills
Order management
Software
Certification
Certified Team Manager, Alorica
Timeline
Certified Team Manager, Alorica
10-2022
Sales Team Manager
Alorica
05.2022 - Current
Outstanding Subject Matter Expert for Wave 9, 12 & 13.
04-2022
Customer Experience Agent
Alorica
04.2021 - Current
Outstanding Performance - Top 6 in Team Conversion
01-2021
Awards of Excellence - Top 7 Quality
01-2021
Customer Service Associate
Techmahindra
05.2019 - 01.2020
Secondary Education
University of San Jose - Recoletos
06.2016 - 10.2018
Cebu Academy
03.2014 - 03.2015