Proficient in Microsoft Office
Christine Joyce Abayon
Sales Team Manager
Minglanilla
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Sales Team Manager
Alorica
Cebu City ,Cebu
05.2022 - Current
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Planned and directed staff training and performance evaluations.
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Evaluated performance against goals and implemented appropriate development plans.
Customer Experience Agent
Alorica
Cebu CIty
04.2021 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Appointed as Subject Matter Expert ,trained new customer sales agents on policies and procedures to support favorable customer experiences.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Assists guests/ customers for booking room reservations.
Customer Service Associate
Techmahindra
Cebu CIty
05.2019 - 01.2020
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, tracking and shipping packages.
Education
Cebu Academy
Poblacion, Carmen Cebu, Philippines 03.2014 - 03.2015
Secondary Education
University of San Jose - Recoletos
Basak- Pardo , Cebu City 06.2016 - 10.2018
Skills
Order management
Coaching and mentoring
Sales processes
Operations
Time management
Sales Reporting
Staff Management
Relationship building
Sales presentations
Verbal and written communication
Efficiency in using Online Tools
Software
Certification
Certified Team Manager, Alorica
Timeline
Certified Team Manager, Alorica
10-2022
Sales Team Manager
Alorica
05.2022 - Current
Outstanding Subject Matter Expert for Wave 9, 12 & 13.
04-2022
Customer Experience Agent
Alorica
04.2021 - Current
Outstanding Performance - Top 6 in Team Conversion
01-2021
Awards of Excellence - Top 7 Quality
01-2021
Customer Service Associate
Techmahindra
05.2019 - 01.2020
Secondary Education
University of San Jose - Recoletos
06.2016 - 10.2018
Cebu Academy
03.2014 - 03.2015