Summary
Overview
Work History
Education
Skills
Timeline
Generic
Christine Joy Tubola

Christine Joy Tubola

Technical Support Agent (Tier 2)
Tigbauan

Summary

Detail-oriented professional with a strong focus on cleanliness and organization, expertly managing household responsibilities to maintain a tidy living environment. Proven technical support expert skilled in diagnosing and troubleshooting a wide range of hardware and software issues, consistently enhancing customer experiences through effective problem resolution. Highly adaptable and collaborative, thriving in dynamic technical settings while excelling in creating engaging ESL lesson plans tailored to diverse learning needs. Committed to fostering inclusive and supportive environments in both classroom settings and team-oriented household management.

Overview

2
2
Languages
6
6
years of professional experience

Work History

Technical Support Agent (Tier 2)

Ttec Iloilo
01.2024 - Current
  • Duties and responsibilities include identifying and resolving technical issues via phone, troubleshooting hardware, software and network issues, and ensuring customer satisfaction. Also, addressing concerns with billing, handling complaints, selling products and services, keeping records of customer’s interactions and feedback collection.

ESL tutor/ Manager

Joyful Kids English
01.2021 - Current
  • Prepares teaching materials, keep accurate records of students’ performance, accounting, recruitment and teach English skills to students

Caretaker

01.2024 - 07.2024
  • Provided essential support to an elderly man who had a very limited mobility, helped prepared his food, fed, bathed and took him for walks daily.

Education

No Degree - Domestic Work

TESDA
Iloilo City, Province Of Iloilo, Philippines
10.2023

No Degree - Caretaker

Universal Trekker Skills Development And Training Center, In
Paco, Manila
11-2023

Korean Language

Victorious Language and Technology Center
06.2017

Bachelor - Journalism

West Visayas State University
Lapaz, Iloilo
03.2012

Skills

Customer engagement

Software and hardware troubleshooting

Financial accounting

English language instruction

Cross-cultural communication skills

Home maintenance duties

Nutritional meal preparation

Daily self-care practices

Patient-centered care

Residential upkeep

Effective housekeeping methods

Pet management

Timeline

Technical Support Agent (Tier 2)

Ttec Iloilo
01.2024 - Current

Caretaker

01.2024 - 07.2024

ESL tutor/ Manager

Joyful Kids English
01.2021 - Current

Korean Language

Victorious Language and Technology Center

No Degree - Domestic Work

TESDA

No Degree - Caretaker

Universal Trekker Skills Development And Training Center, In

Bachelor - Journalism

West Visayas State University
Christine Joy TubolaTechnical Support Agent (Tier 2)