Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Hi, I’m

Christine Joy Tubola

Technical Support Agent (Tier 2)
Tigbauan,Iloilo
Christine Joy Tubola

Summary

Professional caretaker with significant experience in maintaining safe, clean, and organized environments. Skilled in providing compassionate care, managing household duties, and ensuring well-being of those under supervision. Strong focus on teamwork and achieving results, demonstrating flexibility with changing needs. Known for reliability, effective communication, and nurturing approach. A dedicated education professional with extensive background helping non-native English speakers achieve language proficiency. Known for creating engaging, student-centered lesson plans and fostering inclusive learning environment. Recognized for collaboration and adaptability in dynamic educational settings. Professional with strong background in technical support, adept at troubleshooting, problem-solving, and providing exceptional customer service. Skilled in system diagnostics, software installation, and technical issue resolution. Focused on team collaboration and achieving optimal results, adaptable to changing needs and consistently dependable.

Overview

2
Languages
6
years of professional experience
1
Certificate

Work History

Ttec Iloilo

Technical Support Agent (Tier 2)
01.2024 - Current

Job overview

  • Duties and responsibilities include identifying and resolving technical issues via phone, troubleshooting hardware, software and network issues, and ensuring customer satisfaction. Also, addressing concerns with billing, handling complaints, selling products and services, keeping records of customer’s interactions and feedback collection.

Joyful Kids English

ESL tutor/ Manager
01.2021 - Current

Job overview

  • Prepares teaching materials, keep accurate records of students’ performance, accounting, recruitment and teach English skills to students

Caretaker
01.2024 - 07.2024

Job overview

  • Provided essential support to an elderly man who had a very limited mobility, helped prepared his food, fed, bathed and took him for walks daily.

Education

TESDA
Iloilo City, Province Of Iloilo, Philippines

No Degree from Domestic Work
10.2023

Universal Trekker Skills Development And Training Center, In
Paco, Manila

No Degree from Caretaker
11-2023

Victorious Language and Technology Center

from Korean Language
06.2017

West Visayas State University
Lapaz, Iloilo

Bachelor from Journalism
03.2012

Skills

Customer engagement

Software and hardware troubleshooting

Financial accounting

English language instruction

Cross-cultural communication skills

Home maintenance duties

Nutritional meal preparation

Daily self-care practices

Patient-centered care

Residential upkeep

Effective housekeeping methods

Pet management

Certification

IELTS

Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Technical Support Agent (Tier 2)

Ttec Iloilo
01.2024 - Current

Caretaker

01.2024 - 07.2024

ESL tutor/ Manager

Joyful Kids English
01.2021 - Current

Victorious Language and Technology Center

from Korean Language

TESDA

No Degree from Domestic Work

Universal Trekker Skills Development And Training Center, In

No Degree from Caretaker

West Visayas State University

Bachelor from Journalism
Christine Joy TubolaTechnical Support Agent (Tier 2)