Christine Joy Rafallo
Marikina City
Summary
Professional in food service management, equipped to lead and optimize operations. Strong focus on team collaboration and achieving results. Skilled in staff training, inventory control, and customer satisfaction. Reliable and adaptable to changing needs, ensuring smooth and efficient service.
Overview
14
14
years of professional experience
Work History
Food Service Supervisor
McDonald’s
Canada
03.2024 - 03.2026
- Supervises crew members to a successful shifts
- Helps in People Department mainly in training and crew recognition programs
- Works on stations if not running shift
Department Manager
McDonald’s
Philippines
09.2020 - 02.2024
- Ensures people minimums in the restaurant are in place at all times
- Oversees Scheduling and Payroll of crew
- Conducts weekly department walk-through to assess performance, diagnose opportunities, and identify actions
- Handles Training of both old crew and newly hired crew
- Determines restaurant training needs
- Handles promotions of Crew Trainers to Managerial position
- Maintains the appropriate crew staffing level to meet the restaurant's needs
- Conducts crew selection process for crew onboarding
- Determines restaurant labor needs and budget
- Maintaining restaurant safely awareness and safety records.
- Making crew performance review
- Controls food components, labor, waste, cash, while managing the shifts.
- Handles complain and inquiries efficiently
- Analyze business results and plan for better results for the restaurant.
- Writing documentations or disciplinary actions recorded in their personnel files
- Ensures food safety in the restaurant
Quality Assurance Partner
McDonald’s
05.2018 - 02.2024
- Ensures that food safety id in place in 5 restaurants handled
- Do audits quarterly on food safety
- Reports on food safety issues seen and helps in correcting them
2nd Assistant Manager
McDonald’s
03.2013 - 09.2020
- Executing crew incentives and crew enthusiasm activities
- Handles promotions of crew to the next position
- Maintains appropriate staffing level for the restaurant
- Initiates crew incentive programs
- Handles crew recognition program
- Do payroll of crew
- Writes performance review and wage review of the crew
- Plans restaurant activities
- Monitors shift to ensure a profitable outcome
- Ensures food safety in the restaurant
Crew Recruitment Assistant
McDonald’s
01.2015 - 01.2016
- Hires crew for 20 restaurants in an area
- Ensures completeness of personnel files of newly hired crew before deploying them to their assigned stores
- Interviews crew applicants
- Sorts and select applicants’ resumes
- Ensures enough staffing level for all the handled stores
Manager Trainee
McDonald’s
06.2012 - 03.2013
- Organizes credit sales, guest certificate for tallying every end of the month
- Monitors shift for a profitable outcome
- Helps in maintaining personnel records
- Ensures food safety in the restaurant
Education
Bachelor of Science - Hotel And Restaurant Management
Polytechnic University of The Philippines
Santa Mesa, Metro Manila, Philippines05-2012
Skills
- Staff supervision
- Kitchen staff coordination
- Staff leadership
- Food preparation
- Schedule management
- Food safety compliance
- Sanitation standards
- Hygiene practices
- Employee development
- Staff recruitment
- Point of sale systems
Timeline
Food Service Supervisor
McDonald’s
03.2024 - 03.2026
Department Manager
McDonald’s
09.2020 - 02.2024
Quality Assurance Partner
McDonald’s
05.2018 - 02.2024
Crew Recruitment Assistant
McDonald’s
01.2015 - 01.2016
2nd Assistant Manager
McDonald’s
03.2013 - 09.2020
Manager Trainee
McDonald’s
06.2012 - 03.2013
Bachelor of Science - Hotel And Restaurant Management
Polytechnic University of The Philippines