Christine Joy Clemente

• Primary responsibilities will be to submit claims, prepare and mail patient bills, facilitate collection management.
• Reviewing the account of the patients including the equipment and supplies that they recieved.
• Liaise with insurance representatives to ensure that patients have coverage for necessary treatments.
• Reviewed and corrected claim errors to facilitate smooth processing.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Educated patients on insurance coverage. (EOB)

• Provided primary customer support to internal and external customers.

• Maintained customer satisfaction with forward thinking strategies focused an

addressing customer need and resolving concerns.

• Delivered prompt service to prioritize customer needs.

• Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
• Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
• Performed record keeping by logging client information within secure contact-tracing software.
• Provided educational and informational resources regarding isolation policies and quarantine measures.