Christine Joy Castillo
Bacoor
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative 2
Ibex Global Solutions
Paranaque City
11.2019 - 08.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Supports new Customer Service Representatives on company policies, procedures, and best practices.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Back Office Assistant
PLDT
Quezon Province
08.2018 - 11.2018
- Provided timely support to various departments, ensuring smooth daily operations and increased productivity.
- Expedited invoice processing with efficient data entry techniques, reducing payment delays significantly.
- Streamlined document management processes through proper file organization techniques which led to improved workflow between departments.
Education
Bachelor of Science - Information Technology
Colegio De Santo Cristo De Burgos
Sariaya, Quezon06-2019
Skills
- Critical-thinking
- Time management
- Adaptability
- Interpersonal communication
- Computer literate
- Research expertise
- Hardworking
- Active listening
Timeline
Customer Service Representative 2
Ibex Global Solutions
11.2019 - 08.2024
Back Office Assistant
PLDT
08.2018 - 11.2018
Bachelor of Science - Information Technology
Colegio De Santo Cristo De Burgos
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