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Hi, I’m
CHRISTINE JOY CARNAJE-PENDON
CUSTOMER SERVICE/ADMIN ASSISTANT
Pililla,RIZ
I have a theory and I really believe it. I think your worst weakness can become your greatest single strength.
Barbara Corcoran
Summary
Results-driven Virtual Assistant and Customer Service Professional with 4+ years of experience in supporting business operations, managing client communications, and optimizing workflows. Proven ability to increase customer satisfaction scores, streamline processes, and deliver high-quality administrative support in fast-paced environments.
Experienced with client coordination, task management, and digital organization. Utilizes advanced scheduling systems and communication tools to streamline workflows. Knowledge of virtual collaboration platforms and maintaining client confidentiality.
Overview
4
years of professional experience
Work History
Direct Client - Max Sanchez
Virtual Assistant – Admin & Customer Service
06.2024 - 07.2025
Job overview
- Built trust with customers through open, proactive communication.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
Nowcom Global Services
Customer Service Representative
01.2024 - 06.2024
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Quantrics Enterprises Inc
Customer Service Representative
07.2021 - 09.2023
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Tomas Claudio CollegesMorong, Rizal
Bachelor of Science from Accountancy
Skills
Customer service
References
- Vianca, Valena, Colleague, viancavalena@nowcom.com, 09770134317
- Max Sanchez - CEO- SEO Company OC,maxsanchez04@gmail.com, +17143603092
- Aldrin, Amonguis, Colleague, aldrin102797@gmail.com, 09950911862
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Canva
Softphonepro
Avaya
Switchboard
Zoom
Slack
Trello
Asana
Monday
Microsoft Office
Google Suite
Dropbox
Google Calendar
Calendly
Timeline
Virtual Assistant – Admin & Customer Service
Direct Client - Max Sanchez
06.2024 - 07.2025
Customer Service Representative
Nowcom Global Services
01.2024 - 06.2024
Customer Service Representative
Quantrics Enterprises Inc
07.2021 - 09.2023
Tomas Claudio Colleges
Bachelor of Science from Accountancy
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