Christine Joy Bayarcal
Customer Service Representative/ Technical Service Representative
Davao City, Province Of Davao Del Sur,DAS
Summary
Dynamic Technical Support Representative with a proven track record at VXI Global Holdings, excelling in technical troubleshooting and customer service. Recognized for boosting first-call resolution rates and fostering strong client relationships through active listening and effective problem-solving. Committed to delivering exceptional support and enhancing customer satisfaction.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
VXI Global Holdings
10.2024 - 03.2026
- Delivered exceptional phone support, maintaining patience and understanding while addressing client concerns.
- Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.
- Provided remote support for customers, guiding them through the resolution process stepbystep.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Developed strong relationships with clients, fostering trust in our ability to resolve their technical challenges quickly.
Technical Support Representative
Concentrix
02.2022 - 08.2023
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Customer Service Representative
US Client
01.2021 - 01.2022
- Developed proficiency in various types of locks, including deadbolts, padlocks, and electronic access systems.
- Responded promptly to service requests after business hours as part of the company''s 24/7 emergency support system.
- Assisted customers with emergency lockouts, effectively resolving the issue with minimal damage to property.
Education
No Degree -
College Undergraduate Of BSED Major in English
Davao City, Province Of Davao Del Sur, Philippines 04.2001 -
Skills
Technical support
Customer service
Technical troubleshooting
Customer service expert
Active listening
Service support
Call center operations
Timeline
Technical Support Representative
VXI Global Holdings
10.2024 - 03.2026
Technical Support Representative
Concentrix
02.2022 - 08.2023
Customer Service Representative
US Client
01.2021 - 01.2022
No Degree -
College Undergraduate Of BSED Major in English
04.2001 -