Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic
Christine Joy Apuli

Christine Joy Apuli

Cainta,NCR

Summary

Customer-focused Sales Assistant skilled in engaging clients and resolving issues through effective communication. Delivers tailored solutions that enhance customer satisfaction and loyalty. Experienced in data analysis and technical support, managing client concerns and facilitating communication between clients and management to drive operational success.

Overview

1
1
Language
1
1
Certification
4
4
years of professional experience

Work History

Sales and Technical Support

IBEX Global Solutions Inc.
Pasig City, Philippines
06.2023 - Current
  • Resolved customer queries and problems through effective communication and tailored step-by-step solutions, enhancing customer satisfaction.
  • Addressed customer concerns by actively listening and providing solutions, escalating major issues to supervisor for timely resolution.
  • Developed comprehensive understanding of industry trends and identified improvements in processes to enhance service delivery.

Health Care Assistant

Teleserv
Legazpi City, Philippines
09.2022 - 03.2023
  • Processed insurance claims efficiently, ensuring timely settlement and customer satisfaction.
  • Conducted risk assessments to tailor insurance solutions, meeting specific client needs.
  • Monitored insurance renewals, proactively contacting clients to discuss policy updates or enhancements.

Education

Bachelor of Science - Hospitality Management

Mariners' Polytechnic Colleges Foundation
Legazpi City
01-2022

Skills

  • Technical support
  • Technical troubleshooting
  • Sales strategies
  • Customer relationship management
  • Data analysis
  • MS Excel
  • Microsoft Excel
  • Effective communication
  • Multitasking efficiency
  • Technical product knowledge

Languages

English
Proficient
C2

Certification

  • Ultimate VA course under Kurso.PH

Interests

  • Video Editing
  • Tiktok
  • Reading
  • Computer

Timeline

Sales and Technical Support

IBEX Global Solutions Inc.
06.2023 - Current

Health Care Assistant

Teleserv
09.2022 - 03.2023

Bachelor of Science - Hospitality Management

Mariners' Polytechnic Colleges Foundation
Christine Joy Apuli