Christine Joselle Lazam
Bacoor, Cavite
Summary
Experienced Telecom Engineer specializing in technical support, network management, and customer experience under Network operations. Practiced in addressing technical queries, troubleshooting both inside and outside plant issues and ensure to comply within SLA to meet customer expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Telecom Engineer
E-formula Technologies Inc.
PASIG CITY
03.2018 - 09.2018
- Collaborated with PLDT Inc. on fibrization and migration initiatives
- Conducted site surveys, subscriber line verification, installation , migration and troubleshooting
- Creation of Technical Site Survey Report (TSSR) and autocad
- Processing of building permits for access on site
Telecom Engineer_Network Operations
PLDT Inc.
MAKATI CITY
10.2018 - 05.2024
- Analyze and resolve of copper and fiber optic network trouble
- Address technical queries of customers via email and other cross-platform
- Perform corrective and preventive maintenance of central office, optical distribution frame, equipments and rectifiers
- Assist contractors by providing the details that will help on their troubleshooting by giving the estimated of fiber cut location based on OTDR testing and insist end to end testing
- Monitor ticketing system ( Service Now ) and resolve minor and major alarms detected
- Knowledge on basic command or commissioning of equipment
- Proactively address technical issues to comply within SLA period
- Knowledge in using OTDR, power meter and visual fault locator
- Experienced in fiber splicing in optical distribution frames and splice trays
- Troubleshooting inside and outside plant such as replacement of equipment, defective cards, SFP and fiber patchcords
- Testing and acceptance of dark fiber to secure and meet the specific needs of a particular customer
- Maintenance of optical distribution frame (ODF) by testing vacant cores, replacement of defective couplers and regrooming of fiber patchcords
- Acceptance of newly provisioned MSAN, ODF, and POI
- Collaborate and escalate complex technical issues to L3 while ensuring to follow escalation process
- Admin works such as time keeping and SAP application ( Reimbursement, PO and Billing )
Education
Bachelor of Science - Electronics and Communication Engineering
Adamson University
Manila2016
Skills
- Customer Experience
- Time Management
- Technical Support
- Knowledge inside and outside plant
- Network Management System
- Service Now
- Installation
Certification
CFOT- Certified Fiber Optics Technician (June 2024)
Certification ID : 7281756
Internship
Itelcomm Inc.
- Technical Site Survey Report (TSSR)
- Autocad
- Fiber splicing
Timeline
Telecom Engineer_Network Operations
PLDT Inc.
10.2018 - 05.2024
Telecom Engineer
E-formula Technologies Inc.
03.2018 - 09.2018
Bachelor of Science - Electronics and Communication Engineering
Adamson University