CHRISTINE JANE M. OLEA
Sales Supervisor
Sto. Tomas
Summary
Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills.
Overview
16
16
years of professional experience
1
1
Language
Work History
Sales Supervisor
Arktech Philippines, Inc.
1 2016 - 4 2024
- Handle Customer feedback and queries
- Receiving and preparing final quotation for new items
- Checking Customer new Purchase Order
- Monitoring of Customer purchase orders up to deliveries
- Monthly monitoring of Actual Sales, Received Purchase Order, Customer Forecast and Quotation
- Collaborating with Other Departments to Improve Efficiency and Service Delivery
- Monitoring Customer Satisfaction Survey
- Direct Reporting of Sales Trends to Management
- Monitoring of Sales departmental plan, Risk Based Thinking and Key Performance Indicator
- Updating Sales Procedures and Work Instructions.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Monitored daily sales performance and provided feedback to each team member.
Production Control in Charge
Arktech Philippines, Inc.
08.2023 - 04.2024
- Monitoring and coordinating the status of items in the Production, QC & Logistics personnel.
- Reviewing purchase orders and requesting materials, accessories, and other supplies needed for production
- Checking and Updating Customer Forecasts.
- Developed strong vendor relationships, ensuring consistent supply of materials for uninterrupted production operations.
- Maintained high levels of customer satisfaction with regular communication regarding order status, changes, or delays.
- Increased on-time deliveries to customers by closely monitoring production schedules and adjusting as needed.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Reviewed inventory stock and reordered to maintain supplies for production.
Sales Assistant
Arktech Philippines, Inc.
06.2011 - 01.2015
- Monitoring of Customer’s Purchase Order
- Checking the unit price of items before making final purchase orders for materials, subcontractor, and accessories
- Checking Delivery Receipt and Sales Invoice before the delivery
- Checking of Sales Invoice and Delivery Receipt of Purchase Order for Supplies, Raw Materials and Subcon before forward to Accounting
- Checking inventory of accessories, raw materials and subcon (Warehouse Data)
- Checking Monthly Report of Warehouse (Supplies, Raw Materials, Accessories and Subcon)
- Checking of debit note of customer and subcontractors
- Follow up delivery of supplies from suppliers
- Monitoring and encoding of Actual Sales of Customer
- Checking of debit note of customer and subcontractors
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers with prompt and polite support in-person and via telephone.
Accounting Staff
Arktech Philippines, Inc.
02.2011 - 05.2011
- Preparing Accounts Payable Voucher, Check Vouchers and Checks for payment to suppliers, government payments, bills payments and other expenses
- Making entries in Accounts Payable Vouchers monitoring and Check Register
- Updating Monthly Sales
- Updating Alphalist per employees
- Preparing employee’s payroll payslip every 15th and 30th of the month
- Preparing BIR 2307 forms for suppliers
- Preparing Official Receipt per Customers
- Processing Bank Transactions such as depositing checks/cash/fund transfer and other payments
- Preparing Withdrawal and Fund Transfer Slip
- In charge in monthly payments to BIR, telecom, water bills, PLDT, Meralco and other expenses
- In charge in filing documents to BIR
- Process Visa and AEP of Japanese Expat
- Process application of postpaid plan (Smart/Globe).
Administrative Assistant
Teamagro Trading Corporation
04.2008 - 02.2011
- Process Bank transactions
- Executed record filing system to improve document organization and management.
- Checking employee’s reimbursement of expenses and Petty Cash Fund Replenishment
- Preparing disbursement vouchers and checks for the honorarium, salary and liquidation of expenses, cell phone bills of employees, government payments, payroll and other expenses
- Processing & updating employee’s records
- Processing SSS Loans and Pag Ibig Loans of Employees
- Preparing Employee’s Philhealth Remittances and Employer’s Quarterly Remittance Report (RF1)
- Preparing Monthly Transmittal Report (diskette) for SSS Contributions of Employees’ and process SSS Monthly Remittances & SSS Loan Payments
- In charge in remitting monthly payments to government agencies such as SSS, Pag Ibig,Philhealth and BIR.
- Monitoring of office supplies
- Making entries in Disbursement Vouchers, Outstanding checks and make check schedule
- Making journal entries for general journal and Bank Reconciliation
- Encoding of Sales in Excel and in Quickbooks
- Making entries of Disbursement Voucher in Quickbooks
- Preparing Delivery Receipt and Sales Journal
- Has keep track of deliveries, its billing numbers, and voyage numbers of the product
- Follow up the forwarder about the details of the stocks and updating the clients on the details of their order.
Office Staff – On the Job Training
Union Autoparts Manufacturing Philippines, Inc.
11.2007 - 03.2008
Education
Bachelor of Science in Business Management Major in Marketing -
Batangas State University - Jose P. Laurel Polytechnic College
MALVAR, BATANGAS04.2008
Sta. Anastacia – San Rafael National Highschool
STO. TOMAS, BATANGAS04.2004
Santiago Elementary School
STO. TOMAS, BATANGAS04.2000
Skills
- Goals and performance
- Order Management
- Sales Reporting
- Task Delegation
- Delivering reviews
- Sales team assistance
- Sales Support
Sex
Female
Birthday
04/28/1987
Civilstatus
Married
Weight
54 kgs.
Personal Information
- Age: 37
- Place of Birth: Santiago, Sto. Tomas Batangas, Philippines
- Height: 5’3
- Nationality: Filipino
- Religion: Roman Catholic
References
- Mrs. Maricel Sumaya, Admin & Finance Manager, Arktech Philippines,Inc., FPIP, Sto. Tomas, BATANGAS
- Mr. Mario Alvarez, Engineering Manager, Arktech Philippines,Inc., FPIP, Sto. Tomas, BATANGAS
Timeline
Production Control in Charge
Arktech Philippines, Inc.
08.2023 - 04.2024
Sales Assistant
Arktech Philippines, Inc.
06.2011 - 01.2015
Accounting Staff
Arktech Philippines, Inc.
02.2011 - 05.2011
Administrative Assistant
Teamagro Trading Corporation
04.2008 - 02.2011
Office Staff – On the Job Training
Union Autoparts Manufacturing Philippines, Inc.
11.2007 - 03.2008
Sales Supervisor
Arktech Philippines, Inc.
1 2016 - 4 2024
Bachelor of Science in Business Management Major in Marketing -
Batangas State University - Jose P. Laurel Polytechnic College
Sta. Anastacia – San Rafael National Highschool
Santiago Elementary School
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