Christine Jane Villanueva
Baguio City, Benguet,BEN
Summary
Reliable and organized administrative and customer support professional with experience in handling emails, calls, scheduling, and report preparation. Skilled in assisting teams and managers with day-to-day tasks, including payroll and data entry. Comfortable using tools like Google Suite, Zoho, Slack, OpenPhone, and Canva. Known for clear communication, attention to detail, and strong multitasking abilities.
Overview
11
11
years of professional experience
Work History
Administrative Assistant to the Director
Sarpino's Pizzeria
06.2022 - Current
- Managed the Director’s calendar, meetings, and confidential correspondence
- Ensured all requests from the Director were handled promptly, accurately, and professionally
- Communicated with support staff to ensure smooth internal operations
- Responded to customer emails and addressed online reviews professionally
- Handled employee and support staff requests and provided administrative support across departments
- Assisted in payroll processing and maintained accurate employee records
- Performed accurate data entry and maintained organized digital records
- Conducted intensive research to support decision-making and special projects
- Prepared and compiled daily, weekly, monthly, and annual reports for leadership
- Scheduled internal and external appointments, meetings, and events
- Assisted with budget tracking, expense reporting, and financial documentation
- Took meeting minutes and followed up on action items and deadlines
General Virtual Assistant
Thunderite Corporation
08.2020 - 08.2021
- Managed incoming and outgoing emails and phone calls efficiently
- Assigned emails and tickets to the appropriate departments or team members
- Tagged and categorized support tickets to ensure proper tracking and follow-up
- Consolidated End of Day (EOD) and Manager on Duty (MOD) progress reports accurately
- Organized and maintained trackers for new and aging tickets to monitor status
- Performed data entry and ensured information was up-to-date and accessible
Customer Service Representative
Convergys/Concentrix Philippines
07.2018 - 02.2019
- Provided phone support to eBay sellers across North America, assisting with seller account inquiries
- Helped sellers manage listings, resolve payment and transaction issues, and navigate eBay policies
- Guided customers through troubleshooting account problems, including suspension and verification processes
- Supported sellers with order processing, shipping questions, and buyer communication
- Documented all customer interactions accurately and escalated complex cases to specialized teams
- Ensured a positive seller experience by delivering clear, patient, and professional support
Customer Service Representative
Sitel Philippines
07.2014 - 04.2018
- Provided phone support to customers for Capital One and AT&T inquiries and issues
- Assisted customers with account management, billing questions, and service troubleshooting
- Delivered back-end support by accessing customer accounts to update information and process requests
- Resolved service disruptions and technical issues by coordinating with internal departments
Education
Bachelor of Science - Hotel And Restaurant Management(Undergraduate)
University of Baguio
Baguio City, Province Of Benguet, Philippines01-2014
High School Diploma -
Saint Louis School of Aurora Hill
Baguio City, Province Of Benguet, Philippines01-2009
Skills
- Professional Email and Phone Communication
- Efficient Calendar and Appointment Management
- Accurate Data Entry and Report Generation
- Strong Customer and Team Support
- Skilled in Research and Information Organization
- Basic Payroll and Budget Assistance
- Excellent Time Management and Multitasking
- Proficient in Google Suite (Gmail, Calendar, Docs, Sheets, Drive)
- Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint)
- Experience with CRM tools like Zoho
- Basic design skills using Canva
Timeline
Administrative Assistant to the Director
Sarpino's Pizzeria
06.2022 - Current
General Virtual Assistant
Thunderite Corporation
08.2020 - 08.2021
Customer Service Representative
Convergys/Concentrix Philippines
07.2018 - 02.2019
Customer Service Representative
Sitel Philippines
07.2014 - 04.2018
Bachelor of Science - Hotel And Restaurant Management(Undergraduate)
University of Baguio
High School Diploma -
Saint Louis School of Aurora Hill
Similar Profiles
Luke FincherLuke Fincher
Delivery Driver at Sarpino's PizzeriaDelivery Driver at Sarpino's Pizzeria
Emily-Angel TorresEmily-Angel Torres
Delivery Driver at Sarpino's PizzeriaDelivery Driver at Sarpino's Pizzeria
Albina KrasnikovaAlbina Krasnikova
Manager at Sarpino's PizzeriaManager at Sarpino's Pizzeria
Charlene CariñoCharlene Cariño
Kindergarten Teacher at Ly Thai To 2Kindergarten Teacher at Ly Thai To 2
Julius Franz LaguitaoJulius Franz Laguitao
Driver, Warehouse Orders at Amy Hwang (Whiz Merch International, Whiz-Shop KR)Driver, Warehouse Orders at Amy Hwang (Whiz Merch International, Whiz-Shop KR)