Christine Jane Apologista
Bacoor, Province Of Cavite,CAV
Summary
Dynamic banking professional with extensive experience at Bank of the Philippine Islands, excelling in operations management and customer service. Proven track record in enhancing customer satisfaction and achieving operational excellence through effective team development and compliance management. Skilled in cash handling, account onboarding, and fostering a culture of continuous improvement.
Overview
12
12
years of professional experience
Work History
Assistant Branch Manager
Bank of the Philippine Islands
01.2024 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Customer Service and Sales Associate
Bank of the Philippine Islands
08.2013 - 12.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assist customers in opening new accounts by explaining available products, collecting necessary documentation, and ensuring all forms are accurately completed and compliant with banking regulations.
- Identify customer needs and promote relevant banking products and services, such as savings accounts, loans, and investment options, to enhance customer satisfaction and bank revenue.
- Address and resolve customer inquiries and issues promptly, providing solutions that align with bank policies and customer expectations
Education
Bachelor of Science - Commerce Major in Internal Auditing
Far Eastern University
Manila04-2010
Skills
- Banking
- Operations management
- Financial services
- Team development
- Operational efficiency
- Cash handling
Accomplishments
BPI Branch Escudo Awardee - Bacoor Molino
- 2017, 2018, 2021, 2022, 2024
BPI Branch Travel Incentive Qualifier - Bacoor Molino
- BPI AIA's Alpha Convention 2022
- RLG Plus Awards 2017
Timeline
Assistant Branch Manager
Bank of the Philippine Islands
01.2024 - Current
Customer Service and Sales Associate
Bank of the Philippine Islands
08.2013 - 12.2023
Bachelor of Science - Commerce Major in Internal Auditing
Far Eastern University
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