Christine Grace Crabajales
Mabalacat, Province Of Pampanga,PAM
Summary
Proven achiever in optimizing workflows and enhancing team productivity, I leveraged inventory tracking and teamwork skills at Shell Shared Services (Asia) B.V. to elevate project delivery efficiency and customer satisfaction. My strategic approach resulted in a significant increase in controls efficiency score, underscoring my commitment to continuous improvement and operational excellence.
Overview
12
12
years of professional experience
Work History
3P Material Scheduler
Shell Shared Services (Asia) B .V
01.2021 - 12.2023
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Monitored and optimized inventory, and reordered materials as required.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
- Plans and schedules production of Finished Goods at 3rd Party Plants (ZXP and SAS) using DDMRP and GSAP.
- Improved and maintain Past Due Purchase Orders (POs) to be always on current date.
- Manage Buffer Review for ZXP on a monthly basis.
- Processes Load out Flush monthly for ZXP.
- Processes Wall To Wall (Inventory Management) for ZXP and SAS twice a year.
- Review and monitor COGI errors daily and process the necessary adjustments to post production orders correctly for ZXP and SAS.
- Provide support to the 3P Team and 3rd Party Users (Vendors) on issues with regard to their GSAP, O8 and Citrix Concerns by reviewing it then raise tickets as necessary.
- Maintains all 3rd Party Users' accesses are attested quarterly and Company Confirmations as their Business Sponsor.
Customer Operations Coach
Shell Shared Services (Asia) B .V
10.2017 - 12.2020
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
- Increased new hire's skills development through individualized training plans based on each player's strengths and weaknesses.
- Provides Training support on Big Rocks and Migration Projects (SFH,CGP, Salesforce).
- Successfully trained and deployed 11 OTC Fleet COS and 4 DM Fleet COS.
- Supports 18 FTEs for DM and OTC Fleet Solutions Teams by driving performance through quarterly reviews, identifying gaps and forms action plans agreed with Team Leads.
- Top Performer percentile increased score of 56% on Q3 2020 from Q4 2019 score at 47%.
- Provides guidance to COS through coaching to discuss CI
initiatives/JDI, MOT write-up submissions and Process Alignments with other stakeholders (Retail Team, Controls Team, Credit Team and Sales Team). - Updates and maintains local training materials and extends
supervision to COS in creating plus updating of work instructions and SOPs. - Drive Controls Compliance and Data Privacy Policies. PH OU postedQ3 2020 Controls Efficiency Score at 92.30% which is a 15.40% increase from Q1 2020.
- Improved YTD scores for Mystery call activity at 88% from previous 2019 score of 38%.
Customer Service Professional - UK Cards Team
Shell Shared Services (Asia) B .V
08.2011 - 09.2019
- Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
- Recognized by management for consistently surpassing performance targets and demonstrating a strong commitment to the organization''s customer-centric values.
- Assisted in training new hires, helping them acclimate quickly to company culture and expectations for delivering outstanding customer service.
- Streamlined call center operations for improved efficiency and reduced wait times.
Education
Bachelor of Science - Financial And Management Accountancy
Holy Angel University
Angeles City, Province Of Pampanga, PhilippinesNo Degree - Coaching For Success (16 ICF - CCE Hours)
Benchmark Consulting
Makati City, Metro Manila, Philippines05.2019
Skills
- Computer Skills
- Data Entry
- Teamwork and Collaboration
- Inventory Tracking
- Workflow Optimization
- Production Schedules
- Materials Management
- CRM Software
Accomplishments
AWARDS
Pearl Awards - Best Performer for
UK 2016
Superuser Performance Award
Asia 2016
Rewards &Recognition - Awardee
2016 - Sept, Oct, Nov and Dec
2013 - November
2012 - September
Timeline
3P Material Scheduler
Shell Shared Services (Asia) B .V
01.2021 - 12.2023
Customer Operations Coach
Shell Shared Services (Asia) B .V
10.2017 - 12.2020
Customer Service Professional - UK Cards Team
Shell Shared Services (Asia) B .V
08.2011 - 09.2019
Bachelor of Science - Financial And Management Accountancy
Holy Angel University
No Degree - Coaching For Success (16 ICF - CCE Hours)
Benchmark Consulting
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