Christine Grace Crabajales
Material Scheduler
Mabalacat, Province of Pampanga
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
3P Materials Scheduler
Shell Shared Services (Asia) B .V
01.2021 - 12.2023
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Performed wide-ranging administrative, financial and service-related functions.
- Served as corporate liaison for finance, IT, and marketing departments.
- Developed customized reports to provide insight into key performance metrics related to scheduling effectiveness, timeliness, and resource utilization.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Monitored and optimized inventory, and reordered materials as required.
Customer Operations Coach
Shell Shared Services (Asia) B .V
10.2017 - 12.2020
- Assessed strengths and weaknesses of opponents to develop valuable techniques and increase preparedness.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Collaborated with other coaches to create and execute game plans.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
Customer Service Professional
Shell Shared Services (Asia) B .V
08.2011 - 09.2017
- Contributed to team success by sharing knowledge of product updates, policy changes, and industry trends with colleagues.
- Promptly responded to inquiries and requests from prospective customers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Provided primary customer support to internal and external customers.
- Implemented and developed customer service training processes.
- Trained new personnel regarding company operations, policies and services.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
- Recognized by management for consistently surpassing performance targets and demonstrating a strong commitment to the organization''s customer-centric values.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
No Degree - Coaching For Success
Benchmark Consulting
Legazpi Village Makati PH 04.2001 -
BSBA - Financial And Management Accountancy
Holy Angel University
Angeles City, Province Of Pampanga, Philippines 04.2001 -
Skills
Stakeholder Engagement
Strategic Focus
Coaching
Superuser
Microsoft Tools (Excel, Powerpoint, Visio, Word)
Timeline
3P Materials Scheduler
Shell Shared Services (Asia) B .V
01.2021 - 12.2023
Customer Operations Coach
Shell Shared Services (Asia) B .V
10.2017 - 12.2020
Customer Service Professional
Shell Shared Services (Asia) B .V
08.2011 - 09.2017
No Degree - Coaching For Success
Benchmark Consulting
04.2001 -
BSBA - Financial And Management Accountancy
Holy Angel University
04.2001 -
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