Christine Edem Pascual
Supervisor
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at PF CHANGS. Excelled in guest recovery and team collaboration, significantly improving service delivery. Skilled in reservations management and maintaining a welcoming atmosphere, demonstrating a strong blend of interpersonal and organizational abilities. Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.
Overview
9
9
years of professional experience
Work History
Host/Receptionist
PF CHANGS
03.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Hostess/Cashier/Waiter
Sarj Art Café
11.2021 - 12.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Tea Barista
Yi Fang Taiwan Fruit Tea
08.2019 - 01.2020
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Data Encoder
LAMONTE Sales & Merchandise
02.2015 - 08.2015
- Prepared source data for computer entry by compiling and sorting information.
- Maintained daily production logs of activities and completed work.
- Reduced errors in encoded data by conducting thorough quality checks on completed work.
- Maintained high levels of confidentiality, ensuring sensitive data was handled appropriately during the encoding process.
Education
Bachelor of Arts - Hotel And Restaurant Management
STI
Muñoz Quezon City 04.2001 -
Skills
Guest Recovery
Team Collaboration
Customer Service
Telephone reception
Reservations Management
Hotel and Restaurant Management
Business and Financial Development Understanding
Team player mentality
Timeline
Host/Receptionist
PF CHANGS
03.2022 - Current
Hostess/Cashier/Waiter
Sarj Art Café
11.2021 - 12.2021
Tea Barista
Yi Fang Taiwan Fruit Tea
08.2019 - 01.2020
Data Encoder
LAMONTE Sales & Merchandise
02.2015 - 08.2015
Bachelor of Arts - Hotel And Restaurant Management
STI
04.2001 -
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