Christine Anne Latayan
Sta. Rosa
Summary
Experienced with data analysis, process improvement, and stakeholder engagement. Utilizes analytical skills to identify inefficiencies and recommend solutions that drive business success. Knowledge of project management principles and methodologies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SR. BUSINESS ANALYST AND SALESFORCE ADMINISTRATOR
Allegis Global Solutions
03.2024 - Current
- Gathering and analyzing requirements from the business/end users. Transforming business ideas into technical ones.
- Creating technical and functional documentation to serve as references for new processes and guides for the technical team and end users.
- Preparing test scenarios and performing functional testing for configuration changes and enhancements.
- Monitoring and managing open cases/tickets, defining action plans for resolution, and providing ongoing technical support.
- Performing bulk data management activities (data imports, updates, deduplication, and cleansing) using Salesforce tool.
- Configuring Salesforce core functionalities, including: - Objects, Fields, Page Layouts, Record Types, Validation Rules, Flows and Lightning App Builder
- Creating and maintaining Reports and Dashboards to support business needs and executive’s data analyzing.
- Providing training and support to end users to maximize adoption and usage of Salesforce.
- Collaborating with developers and stakeholders for complex enhancements and integrations.
- Salesforce Certified Administrator
ASSOCIATE SOFTWARE ENGINEER
Accenture Inc.
03.2022 - 03.2024
- Designed, built, and configured applications in Salesforce CRM to meet business and process requirements.
- Deployed requirements and enhancements to UAT, Preproduction and Production environments.
- Monitored and managed system performance, proactively identifying and resolving issues by raising and handling cases/tickets.
- Provided technical support and issue resolution for clients, ensuring minimal business disruption.
- Defined action plans for case resolution, managed escalations, and aligned solutions with client requirements.
- Delivered preliminary estimates, detailed estimates, technical design documents, and other administrative/development updates to support enhancement requests.
- Conducted functional testing to validate system changes and ensure quality delivery.
- Created and maintained documentation for system configurations, enhancements, and issue resolutions.
- Collaborated with cross-functional teams (developers, business analysts, QA, and end-users) to support project delivery and system stability.
- Supported deployment activities, including release planning, validation, and post-deployment monitoring.
- Assisted in continuous improvement by identifying recurring issues and proposing long-term solutions or process optimizations with the Support team.
- Provided Knowledge Transfer to the team that will help to support technical needs from the deployment.
- Salesforce Certified Associate
- Client Surge: Exemplify Client Delivery (2023)
TECHNICAL SALES & MARKETING ENGINEER
JB Elite Corporation
11.2020 - 03.2022
- Identified and developed sales opportunities, competitive analysis, and product positioning.
- Created sales reports, quotations, and forecasts for management.
- Supported client relations through technical details and troubleshooting.
- Coordinated logistics and delivery schedules for smooth order fulfillment.
- Awarded Best Employee of the Year 2021.
Education
Bachelor of Science - Civil Engineering
Mapua Malayan Colleges Laguna
Cabuyao, Laguna01.2020
Skills
- Salesforce administration and support
- Analytical problem solving
- Detail-oriented and process-focused
- Proficient in adapting to Salesforce updates
- Proficient in scheduling tasks
- Business process mapping
- Business process improvement
- Data analysis
References
Available Under Request
Certification
- Salesforce Certified Platform Administrator (Administrator)
- Salesforce Certified Platform Foundations (Associate)
Timeline
SR. BUSINESS ANALYST AND SALESFORCE ADMINISTRATOR
Allegis Global Solutions
03.2024 - Current
ASSOCIATE SOFTWARE ENGINEER
Accenture Inc.
03.2022 - 03.2024
TECHNICAL SALES & MARKETING ENGINEER
JB Elite Corporation
11.2020 - 03.2022
Bachelor of Science - Civil Engineering
Mapua Malayan Colleges Laguna