Christine Tengco
Baguio City
Summary
Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Online Support Representative
New Media Services
03.2021 - Current
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Ensured timely escalation of unresolved issues, closely collaborating with higher-level support teams for swift resolution of complex cases.
- Maintained expert knowledge of company products and services, staying current on updates and enhancements to provide accurate information to clients.
- Implemented a system for tracking recurring issues which led to faster identification of potential bugs or underlying problems needing attention from the development team.
Food and Beverage Cashier
Figaro Coffee Shop
01.2019 - 03.2020
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
- Operated and sanitized kitchen and food preparation equipment.
- Maintained high levels of cleanliness throughout the work area, adhering to sanitation regulations and guidelines.
Service Crew Member
McDonald's
11.2015 - 12.2017
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Kept customers and crew areas organized.
Education
Undergraduate, Bachelor of Elementary Education
University of The Cordilleras
Baguio City, Province Of Benguet, Philippines01-2017
Secondary Education
San Vicente National High School
Baguio City, Province Of Benguet, Philippines01-2014
Primary Education
Jose P. Laurel Elementary School
Baguio City, Province Of Benguet, Philippines01-2010
Skills
- Technical troubleshooting
- Product knowledge
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
- Multitasking capacity
- Customer service
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Friendly and patient
Timeline
Online Support Representative
New Media Services
03.2021 - Current
Food and Beverage Cashier
Figaro Coffee Shop
01.2019 - 03.2020
Service Crew Member
McDonald's
11.2015 - 12.2017
Undergraduate, Bachelor of Elementary Education
University of The Cordilleras
Secondary Education
San Vicente National High School
Primary Education
Jose P. Laurel Elementary School
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