Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
References
Timeline
Generic
Christine Tan

Christine Tan

Quezon City

Summary

Dynamic Branch Manager with extensive experience at Banco De Oro Universal Bank, excelling in financial analysis and customer service. Proven track record in boosting customer loyalty and driving sales revenue through strategic initiatives. A dependable leader, skilled in performance management and team development, fostering a collaborative environment to achieve business goals.

Overview

38
38
years of professional experience

Work History

Branch Manager

Asia United Bank
Quezon City
03.2015 - Current
  • Created reports summarizing operational performance metrics for senior management review.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Assisted other branches when needed during peak periods or special projects.
  • Identified opportunities for process improvement initiatives within the branch.
  • Ensured compliance with established policies, procedures and regulations governing banking operations.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Reviewed loan applications to ensure accuracy and compliance with regulations.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Resolved escalated customer complaints in a timely manner.
  • Provided feedback on employee performance evaluations conducted by supervisors.
  • Participated in community events to promote brand awareness.
  • Managed and inspired team members to perform to full potential, driving branch profitability.

Branch Manager

Eastwest Bank
Quezon City
06.2013 - 02.2015
  • Supported the sales team in developing strategies to increase sales revenue.
  • Provided training sessions to new sales representatives on effective sales techniques.
  • Developed and implemented sales strategies to increase group sales revenue.
  • Developing sales strategies to increase sales volume and maximize profits.
  • Boosted monthly sales and exceeded lead conversion and sales goals.

Pharmacy Owner

Self-Employed
Quezon City
05.2010 - 05.2013

Assistant Vice President/Branch Manager

Banco De Oro Universal Bank
Quezon City
04.2008 - 04.2010
  • Coordinated activities between various departments within the bank to ensure efficient workflow.
  • Collaborated with senior management to create an effective business plan.
  • Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
  • Leadership role in planning annual budgets for each department based on forecasted sales volumes.

Branch Manager

Banco De Oro Universal Bank
Quezon City
07.2006 - 03.2008

Branch Manager

Banco De Oro Universal Bank
Makati City
06.1996 - 06.2006
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Planned work schedules to maintain adequate staffing levels.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Supported outside sales force in servicing and obtaining new business.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

Assistant Manager/Officer-in-Charge

Banco De Oro Universal Bank
Manila City
05.1995 - 05.1996
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Collaborated with management on developing strategic plans for achieving business goals.

Marketing Officer

Banco De Oro Universal Bank
Manila City
04.1992 - 04.1995
  • Developed, implemented and evaluated marketing campaigns for new products or services.
  • Mentored marketing personnel on best practices and protocols to maximize productivity.
  • Focused on client calls.

Glass Etcher

Taiwan Company
Taichung
03.1990 - 03.1992

Manager

Family Business
Quezon City
02.1988 - 02.1990

Quality Control Officer

Garmet Company
Mandaluyong City
01.1987 - 01.1988

Education

Bachelor of Science - Business Administration Major in Accounting

Siena College
Quezon City
01-1986

High School Diploma -

Grace Christian College
Quezon City
01-1982

Skills

  • Financial analysis
  • Regulatory compliance
  • Customer service
  • Performance management
  • Sales strategy
  • Operational reporting
  • Team leadership
  • Sales planning
  • Dependable
  • Team player
  • Friendly
  • Multilingual in Chinese

Personal Information

  • Birthdate: June 28 1964/ 60 years old
  • Marital Status: Married
  • Address: 77a G. Roxas St. Brgy. Manresa Quezon City
  • One Dependent: Justin Cedric Tan/ 24 years old/ 3rd Year Bachelor of Science in Mechanical Engineering in University of the Philippines

Accomplishments

  • Branch of the year-small category (BDO)
  • CASA 1st place Large category (BDO)
  • DSA 3RD place Large category (BDO)
  • GOAL BUSTER 2019 (AUB)
  • TOP Housing loan from the area (AUB)
  • TOP Salary loan from the area (AUB)

References

References available upon request.

Timeline

Branch Manager

Asia United Bank
03.2015 - Current

Branch Manager

Eastwest Bank
06.2013 - 02.2015

Pharmacy Owner

Self-Employed
05.2010 - 05.2013

Assistant Vice President/Branch Manager

Banco De Oro Universal Bank
04.2008 - 04.2010

Branch Manager

Banco De Oro Universal Bank
07.2006 - 03.2008

Branch Manager

Banco De Oro Universal Bank
06.1996 - 06.2006

Assistant Manager/Officer-in-Charge

Banco De Oro Universal Bank
05.1995 - 05.1996

Marketing Officer

Banco De Oro Universal Bank
04.1992 - 04.1995

Glass Etcher

Taiwan Company
03.1990 - 03.1992

Manager

Family Business
02.1988 - 02.1990

Quality Control Officer

Garmet Company
01.1987 - 01.1988

Bachelor of Science - Business Administration Major in Accounting

Siena College

High School Diploma -

Grace Christian College

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