Christine Tabilid
Client Success Manager
Davao City,DAS
Summary
Results-driven Team Manager with a proven track record of leading high-performing teams, optimizing operations, and and creating a positive work environment that empowers individuals to succeed.
Overview
10
10
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Client Success Manager
Vortex
06.2022 - 06.2025
- Implemented efficient processes for tracking client interactions, improving overall organization and response times.
- Mentored the team members in best practices for managing the clients and exceeding client expectations.
- Served as the primary point of contact between clients and company personnel, facilitating effective communication channels.
- Assisted clients with strategic processes and provided with necessary tools to achieve success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sales Representative
Sycore Business Solutions Co.
05.2015 - 02.2025
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential clients.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
Client Success Manager
Start Virtual
03.2020 - 05.2022
- Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
- Conducting training to ensure the team consistently operates at the highest level.
- Streamlined communication between clients and internal teams for smoother task execution.
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Assisted clients with strategic processes and provided with necessary tools to achieve success.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
- Served as the primary point of contact between clients and company personnel, facilitating effective communication channels.
Education
Bachelor of Science - Business Administration Major in Financial Management
University of Mindanao
Davao City, Province Of Davao Del Sur11.2019
Skills
Client Relationship Management
Account Management
Customer Retention & Growth
Onboarding & Training Clients
CRM Tools (Salesforce, HubSpot, Zoho, GHL etc)
Data-Driven Decision Making
KPI Tracking & Reporting
Active Listening & Empathy
Team Collaboration & Leadership
Adaptability & Strategic Thinking
Certification
Bloomberg Seminar (07/2019) Certificate of Participation
Timeline
Client Success Manager
Vortex
06.2022 - 06.2025
Client Success Manager
Start Virtual
03.2020 - 05.2022
Sales Representative
Sycore Business Solutions Co.
05.2015 - 02.2025
Bachelor of Science - Business Administration Major in Financial Management
University of Mindanao