CHRISTINE SUAN
Customer Service Rep.
San Juan
Summary
Dedicated and adaptable professional with several years of experience in customer service and BPO environments, recognized for strong communication, problem-solving, and teamwork skills. Skilled at managing high-pressure tasks with reliability and precision, now transitioning into agricultural and machinery-based work abroad. Brings proven stamina, attention to detail, and a strong work ethic, combined with the ability to learn quickly and operate tools and equipment safely. Committed to delivering consistent performance, maintaining safety standards, and contributing effectively in physically demanding roles.
Overview
7
7
years of professional experience
Work History
Healthcare Customer Service Representative
Concentrix
04.2024 - 04.2026
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Associate
The Body Shop
01.2022 - 01.2024
- Customer-focused Sales Associate with proven experience in the beauty and personal care industry, specializing in makeup, hair care, fragrance, and body care products.
- Skilled in delivering personalized product recommendations, conducting demonstrations, and maintaining strong product knowledge to drive sales and enhance customer satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Beauty Advisor
Nichido Cosmetics
03.2019 - 12.2021
- Passionate and knowledgeable Beauty Advisor with expertise in cosmetics, skilled at providing personalized consultations, product demonstrations, and tailored recommendations to enhance customer confidence and satisfaction.
- Maintained in-depth product knowledge to deliver tailored beauty advice and exceptional service.
- Enhanced customer satisfaction through personalized beauty consultations and targeted product recommendations.
- Followed up with customers post-purchase to ensure satisfaction and address any concerns.
- Followed up with customers to increase satisfaction with purchases and services.
Machinery Operator
JBC Food
12.2018 - 05.2019
- Operated machinery to ensure consistent product quality and adherence to safety standards.
- Maintained equipment, performing routine inspections to minimize downtime and enhance productivity.
- Collaborated with team members to streamline production processes, improving workflow efficiency.
- Monitored machinery performance, promptly addressing issues to sustain operational continuity.
Education
High School Diploma - Senior High School
04-2018
Skills
Strong analytical skills
Problem-solving
Adaptability and flexibility
Empathetic support
Effective Communication
Strength
Teamwork
Accomplishments
- Top Agent - 100% Customer Satisfaction for year 2025
- Successfully Delivered 81% of Mystery Shopper 2023 (The Body Shop)
- Successfully Delivered 89% of Mystery Shopper 2022 (The Body Shop)
Timeline
Healthcare Customer Service Representative - Concentrix
04.2024 - 04.2026
Sales Associate - The Body Shop
01.2022 - 01.2024
Beauty Advisor - Nichido Cosmetics
03.2019 - 12.2021
Machinery Operator - JBC Food
12.2018 - 05.2019
Our Lady of Fatima University - High School Diploma, Senior High School