Christine Sta Maria
Oliveros Street Pantok Binangonan
Summary
Responsible Collections Specialist looking for position with increased responsibility. Accurate in processing payments and efficient in completing daily tasks in fast-paced environments. Adept at reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies or short payments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Debt Collections Officer
EZY Services Centre
05.2022 - Current
- Developed strong professional relationships with clients to facilitate open communication channels for discussing outstanding debts.
- Achieved consistently high recovery rates through persistence in communication efforts and skillful negotiation tactics.
- Utilized various collections tools, including skip tracing and credit bureau reports, to locate hard-to-reach debtors and increase recoveries.
- Empathize with customers' reason why they are unable to make payment and negotiate a payment scheme to settle past due balances.
Technical Sales Representative
247.ai
02.2021 - 04.2022
- Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
- Increased product sales by effectively communicating technical specifications and benefits to potential clients.
- Collaborated with customers and asked questions to assess needs and budgets.
- Used consultative sales approach to understand and meet customer needs.
- Scheduled, updated and maintained product preparations and customer promotions.
Collection Officer
Aeon Credit Service
06.2019 - 02.2021
- Managed a high-volume caseload while providing exceptional service and meeting performance targets consistently.
- Built rapport with clients through consistent follow-up and diligent case management, fostering positive relationships.
- Negotiated payment arrangements with clients, resulting in increased revenue for the company.
- Utilized strong communication skills to handle difficult conversations with customers, maintaining professionalism and empathy.
Education
Bachelor of Science - Business Administration
University of Rizal System College
Binangonan, Province Of Rizal, Philippines 04.2001 -
Skills
- Portfolio Management
- Collections Strategy
- Payment arrangements
- Stress Tolerance
- Settlement Negotiation
- Skip Tracing
- Payment Processing
- Multitasking
- Updating Customer Accounts
- Time Management
- Reliability
Certification
Star of the Month
Timeline
Star of the Month
04-2024
Debt Collections Officer
EZY Services Centre
05.2022 - Current
Technical Sales Representative
247.ai
02.2021 - 04.2022
Collection Officer
Aeon Credit Service
06.2019 - 02.2021
Bachelor of Science - Business Administration
University of Rizal System College
04.2001 -
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