Christine Joy Saludo
Administrative Assistant
ParanaqueCity
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Customer Care Representative
Telus International Philippines
Taguig
02.2022 - 02.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
Customer Service Associate
Sitel Philippines Corporation
Pasig
07.2021 - 12.2021
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Administrative Assistant
FIL-LABOR COMMERCIAL & INDUSTRIES
parañaque
02.2021 - 06.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education
Bachelor of Science - Management
STI College
Las Pinas, PH 07.2018 - 07.2022
High School Diploma -
STI College
Paranaque, PH 07.2016 - 07.2018
Skills
Writing reports
undefinedCertification
SAP Business One Training - Logistics and Distribution Courseware
Timeline
Customer Care Representative
Telus International Philippines
02.2022 - 02.2023
Customer Service Associate
Sitel Philippines Corporation
07.2021 - 12.2021
Administrative Assistant
FIL-LABOR COMMERCIAL & INDUSTRIES
02.2021 - 06.2021
Bachelor of Science - Management
STI College
07.2018 - 07.2022
High School Diploma -
STI College
07.2016 - 07.2018
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