Christine A. Sabate
IT Analyst & Support System
17 RR Landon St., Cogon Ramos Cebu City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Branch Head
Cebu Gold Pacific, Inc.
Cebu City , Cebu
01.2020 - Current
- Generated financial and operational reports to assist management with business strategy.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Implemented service improvements to enhance sales cycle.
- Maintained friendly and professional customer interactions.
- Maintained confidentiality of client information to prevent mishandling of data
- Resolved various issues impacting sales management and business operations.
- Complied with regulatory guidelines and requirements.
- Maintained cleanliness and orderliness of workplace
IT Help Desk Support
Cebu Gold Pacific, Inc.
Cebu City
01.2018 - Current
- Repair and troubleshoot personal computer systems, hardware, and software
- Configured hardware, devices and software to set up work stations for employees.
- Walked user through series of steps to determine problem and implement likely solution.
- Installed new desktop systems and migrated data to new machines.
- Supervised configuration activities and business systems operations.
- Maintained inventory of computers used by branch and peripheral equipment.
- Answers online queries to customer in a timely and professional manner.
- Rendered data entry jobs using Microsoft Office like Excel & Word
Teller/Gold Appraiser
Cebu Gold Pacific, Inc
Cebu City, Cebu
09.2013 - Current
- Maintained friendly and professional customer interactions.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Calculated fees due, interest and change for customer transactions.
- Received loan and bills payments, operates western union remittances and foreign exchange, transacts tickets on both airline & shipping
- Evaluated gold items such as gold coins, scrap gold, gold bars and gold jewelry items
- Conducted material testing on gold items to determine items' gold content and veracity.
- Negotiated with customers to arrive at mutually agreeable appraise value.
- Maintained clean and orderly checkout counters by mopping floors, emptying trash cans and wiping down surfaces.
ESL Instructor
Success English Learning Academy
Cebu City
11.2012 - 06.2013
- Attended team meetings with fellow bilingual teachers to integrate curriculum and improve student learning.
- Instructed students in using visuals, games and textbooks to improve writing, speaking and reading skills.
- Offered one-on-one tutoring to improve student classroom performance, boosting overall performance.
- Improved instruction methods by using various assessment tools and strategies.
- Developed and taught ESL curriculum to improve students' conversational abilities.
Customer Service Assistant
Multi Store Corporation
Cebu City
05.2012 - 10.2012
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted available products and services to customers during service, account management and order calls.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Handled multiple customers in fast-paced setting in coordination with solid team of customer service associates.
- Delivered excellent customer service, resulting in consistent customer satisfaction rating.
Education
Bachelor of Science - Information Technology
Trinidad Municipal College
Poblacion Trinidad Bohol Philippines 06.2008 - 03.2012
High School Diploma -
San Miguel National High School
San Miguel Bohol Philippines 06.2004 - 03.2008
Skills
MS Office Proficiencyundefined
Accomplishments
- Earned Exceptional Achievement Award in 2017 for extraordinary contribution of the company
- Earned Certificate of Excellence in 2022 for outstanding performance, proactivity and contribution for the growth of the company
Timeline
Branch Head
Cebu Gold Pacific, Inc.
01.2020 - Current
IT Help Desk Support
Cebu Gold Pacific, Inc.
01.2018 - Current
Teller/Gold Appraiser
Cebu Gold Pacific, Inc
09.2013 - Current
ESL Instructor
Success English Learning Academy
11.2012 - 06.2013
Customer Service Assistant
Multi Store Corporation
05.2012 - 10.2012
Bachelor of Science - Information Technology
Trinidad Municipal College
06.2008 - 03.2012
High School Diploma -
San Miguel National High School
06.2004 - 03.2008
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