Christine Reginio
Graduate Student- Master In Business Admin. (Present)
Bansud, Oriental Mindoro
Summary
Dynamic and results-driven professional with extensive experience at Robinsons Land Corporation and Ministop. Proven expertise in cashier training and complaint resolution, enhancing customer satisfaction and operational efficiency. Skilled in POS systems and employee scheduling, fostering a collaborative team environment that drives sales and loyalty.
Expert retail sales professional offering 7 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Cashier Supervisor
ROBINSONS LAND CORPORATION
01.2020 - 07.2020
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Quickly and accurately counted drawers at start and end of each shift.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
- Built positive relationships with customers to increase repeat business.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
Shift Supervisor
Robinsons Convenience Store Incorporated (Ministop)
08.2016 - 12.2019
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Shift Supervisor
Robinsons Convenience Store Incorporated (Ministop)
07.2016 - 2019
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Oic Shift Supervisor
Robinsons Convenience Store Incorporated (Ministop)
09.2015 - 07.2016
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enforced company policies and regulations with employees.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Store Associate
Robinsons Convenience Store Incorporated (Ministop)
07.2013 - 2015
- Maintained tidy and organized store to comply with cleanliness standards.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Master of Science - Business Administration
Mindoro State University
Alcate, Victoria, Oriental Mindoro 04.2001 -
Bachelor of Science - Hotel And Restaurant Management
VMA Global College (Asian Mari-TechDevelopment Corporation)
Sum-ag, Bacolod City 04.2001 -
Skills
Cashier training
Complaint resolution
Sales promotion
Bank deposit preparation
Employee scheduling
POS system proficiency
Task delegation
Workflow coordination
Store operations
Financial records oversight
Sales monitoring
Accomplishments
- Supervised team of 3-4 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved Problem-solving which led to Productive outcome.
- Achieved accomplished Documents by completing daily task with accuracy and efficiency.
Certification
[Certificate of Completion for Operational Effectiveness and Customer Engagement Skills Workshop ], [Ministop Branch] - [TAugust 12-24, 2013]
Timeline
Certificate of Completion for Ministop Store Owner and Managers Training Program, Ministop Branch , July 4, 2016
07-2026
Cashier Supervisor
ROBINSONS LAND CORPORATION
01.2020 - 07.2020
Shift Supervisor
Robinsons Convenience Store Incorporated (Ministop)
08.2016 - 12.2019
Shift Supervisor
Robinsons Convenience Store Incorporated (Ministop)
07.2016 - 2019
Oic Shift Supervisor
Robinsons Convenience Store Incorporated (Ministop)
09.2015 - 07.2016
Certificate of Commendation for Excellent Customer Service, RCSI, July 07, 2014
07-2014
[Certificate of Completion for Operational Effectiveness and Customer Engagement Skills Workshop ], [Ministop Branch] - [TAugust 12-24, 2013]
08-2013
Store Associate
Robinsons Convenience Store Incorporated (Ministop)
07.2013 - 2015
Master of Science - Business Administration
Mindoro State University
04.2001 -
Bachelor of Science - Hotel And Restaurant Management
VMA Global College (Asian Mari-TechDevelopment Corporation)
04.2001 -