CHRISTINE P. GARCIA
Service Officer
Basista
Summary
Knowledgeable Branch daily operations with strong background in service operations. Proven ability to enhance customer satisfaction and streamline processes, contributing to overall operational efficiency. Demonstrated expertise in problem-solving and effective communication, ensuring smooth and productive interactions.
Overview
16
16
years of professional experience
Work History
Service Officer/Junior Assistant Manager
BANCO DE ORO UNIBANK
Makati
10.2018 - 07.2024
- Responsible for overseeing the daily operations of tellering, cashiering and ATM operations of the branch
- Ensures prompt and efficient service delivery in compliance with the bank's service standards and internal control
- Supervises the efficient cash servicing to clients, acceptable accuracy level on cash and sufficient management of cash requirements
- Ensures secured and continued availability of ATM operations to meet customers needs
- Ensures adherence to prescribed bank policies and procedures, internal control, external regulatory requirements and compliance to service standards of branch personnel under her supervision
- Handles the section's personnel requirements, promotes branch personnel improvement and/or advancement and harmonious work relationship
- Assists in achieving branch financial targets
- Acts as a branch accountant as needed
- Acts as alternate Marketing Officer
- Performs other duties that may be assigned from time to time
Marketing Assistant
BDO UNIBANK
02.2014 - 10.2018
- Performs start and end of day banking activities
- Ensures compliance to the Bank's Policies, procedures and requirements
- Provides appropriate customer service to the clients of the Bank; may include but not limited to promoting/offering bank's products and services
Client Service Associate
BDO UNIBANK
11.2010 - 02.2014
- Performs start and end of day banking activities
- Ensures compliance to the Bank's Policies, procedures and requirements
- Provides appropriate customer service to the clients of the Bank; may include but not limited to promoting/offering bank's products and services
- Performs all other tasks that may be required from time to time
- Supported the implementation of new technology platforms aimed at enhancing overall customer experience levels within the organization.
- Increased team efficiency by developing streamlined processes for client communication and account management.
Documentation Staff
BDO UNIBANK
07.2009 - 09.2010
Remittance Staff
Metrobank
01.2009 - 12.2009
- Established positive relationships with customers and other staff members.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
Skills
Reporting and documentation
Cross-selling and Up-selling
Maintaining client records
Written and verbal communication
Proficient in [software]
Timeline
Service Officer/Junior Assistant Manager
BANCO DE ORO UNIBANK
10.2018 - 07.2024
Marketing Assistant
BDO UNIBANK
02.2014 - 10.2018
Client Service Associate
BDO UNIBANK
11.2010 - 02.2014
Documentation Staff
BDO UNIBANK
07.2009 - 09.2010
Remittance Staff
Metrobank
01.2009 - 12.2009