CHRISTINE MAE LEGASPI
Davao City
Summary
Dynamic BPO and call center professional with over 5 years of experience in property management and customer service excellence. Recognized for a strong work ethic, unwavering commitment to quality, and the ability to efficiently meet demanding deadlines. Expertise in driving success through meticulous attention to detail and a proactive approach to challenges. Seeking a full-time role that offers professional growth while leveraging exceptional interpersonal skills, effective time management, and advanced problem-solving capabilities.
Overview
6
6
years of professional experience
Work History
Project Coordinator
Lula | Reinventing Property Maintenance
02.2025 - 06.2025
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Responded to requests for information on materials to inquiring parties.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
- Recruited and oversaw personnel to achieve performance and quality targets.
Quality Support Analyst (Maintenance Coordinator)
Poplar Homes Philippines
09.2024 - 01.2025
- Property Management
- Call Audit
- Case Audit
- Monthly calibration
- Business Revenue
- Collaborated with cross-functional teams to implement solutions that enhanced system performance.
- Conducted thorough analysis of user requirements, delivering tailored solutions to meet client needs.
- Served as a subject matter expert in key business applications, providing advanced-level assistance to colleagues and clients alike.
- Increased efficiency of problem-solving by implementing automated diagnostics tools for common issues.
- Configured and distributed devices used daily by employees.
- Developed and implemented preventive maintenance procedures.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
Turn Specialist / Maintenance Coordinator
Poplar Homes Philippines
01.2023 - 01.2024
- Property Management
- Make rental unit turn over and ensuring tenants move-in and move out successful and making rental house functional
- Creating maintenance request and work orders for property turn over
- Maintenance Coordinator
- Vendors payment tracking
- Communicate with the handyman, vendors and property managers
- Owner communication for rental units
Team Leader
Teleperformance PH
01.2022 - 01.2023
- Supervise and support a team of agents.
- Conduct daily briefings and debriefings.
- Monitor attendance, punctuality, and discipline.
- Performance Monitoring
- Track and analyze team performance metrics (like AHT, FCR, CSAT, QA scores).
- Conduct regular coaching, feedback, and performance reviews.
- Set individual and team KPIs in line with client expectations.
- Ensure compliance with process standards and SLA targets.
- Coordinate with the QA team to monitor and improve quality scores.
- Implement corrective actions when needed.
Customer Service Representative
Teleperformance PH
01.2019 - 01.2022
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
Education
College -
Southern Technological Institute of The Philippines, Inc
01.2015
High School - undefined
Sta. Maria National High School
01.2012
Skills
- Problem-solving
- Project coordination
- Time management
- Detail-oriented
- Team coordination
- Project management
- Attention to detail
- Task delegation
- Resource coordination
- Vendor sourcing
References
- Sittie Rohannie, Untong, Maintenance Coordinator Team Lead @Poplar Homes, untong.sittierohannie@gmail.com, 09762277222, Poplar Homes
- Jennifer, Conway, US Property Manager @Poplar Homes, jsnconway@gmail.com, 425-231-0700, Poplar Homes
- Jean Almira, Torres, Assistant Portfolio Manager @Poplar Homes/Evernest, jeantorresbiz0@gmail.com, 09943782688
Timeline
Project Coordinator
Lula | Reinventing Property Maintenance
02.2025 - 06.2025
Quality Support Analyst (Maintenance Coordinator)
Poplar Homes Philippines
09.2024 - 01.2025
Turn Specialist / Maintenance Coordinator
Poplar Homes Philippines
01.2023 - 01.2024
Team Leader
Teleperformance PH
01.2022 - 01.2023
Customer Service Representative
Teleperformance PH
01.2019 - 01.2022
High School - undefined
Sta. Maria National High School
College -
Southern Technological Institute of The Philippines, Inc
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