Summary
Overview
Work History
Education
Skills
Timeline
Generic
Christine Jose

Christine Jose

Retail Staff
Sta.Barbara Pangasinan,Philippines

Summary

Dynamic retail professional with extensive experience at Ladurée Paris Café, excelling in customer engagement and cash management. Proven track record of enhancing customer satisfaction through personalized service and effective sales strategies. Recognized for exceptional product knowledge and collaborative teamwork, consistently achieving sales goals and fostering client loyalty.

Overview

16
16
years of professional experience

Work History

Retail Staff

Ladurée Paris Café Villagio Mall VIP Area
11.2021 - 10.2023

Greet customers and hand out menus

  •  Take and serve food/drinks orders
  •  Keep tables clean and tidy at all times
  •  Always strive towards best customer satisfaction
  •  Deliver checks and collect payments
  •  Cooperate and communicate with all serving and kitchen staff
  • Delivered exceptional customer service by engaging with guests, resulting in enhanced dining experiences and positive feedback.
  • Assisted in maintaining inventory levels by restocking supplies and ensuring product availability for customers.
  • Collaborated with team members to set up and maintain a clean and welcoming dining environment for guests.
  • Processed customer orders efficiently, ensuring accuracy and timely delivery to maintain service excellence.
  • Handled cash transactions and managed the point-of-sale system, contributing to accurate financial reporting and accountability.
  • Trained new staff on operational procedures and customer service standards to ensure a consistent team performance.
  • Demonstrated adaptability by swiftly addressing customer inquiries and resolving issues, fostering a positive atmosphere.
  • Participated in team meetings to discuss service improvements, sharing insights that contributed to operational efficiency.
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Participated in staff training programs to enhance product knowledge and improve customer service skills.
  • Collaborated with team members for efficient store operations and a welcoming shopping environment.
  • Assisted with visual merchandising projects to create an engaging shopping experience for customers.
  • Assisted in seasonal floor resets, updating displays according to latest trends and guidelines.
  • Assisted customers in making informed purchasing decisions by offering knowledgeable advice on products.
  • Supported colleagues during peak hours by cross-training in various roles including cashier duties.
  • Streamlined restocking process by organizing merchandise storage area more effectively.
  • Improved store sales through effective product merchandising and display arrangements.
  • Received consistent positive feedback from supervisors regarding professionalism and work ethic.
  • Maintained a clean, safe, and organized store environment for the comfort of customers and employees alike.
  • Assisted in the planning and execution of promotional events to boost store traffic and sales performance.
  • Conducted price checks for fellow team members ensuring accuracy across all departments.
  • Processed transactions accurately and efficiently, maintaining cash register accuracy and integrity.
  • Contributed to inventory management, ensuring optimal stock levels and accurate record keeping.
  • Provided personalized recommendations based on customer preferences, leading to increased repeat business.
  • Participated in weekly team meetings fostering open communication and collaboration among staff.
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.

Banquet Waitress

Leylaty Ballroom Jeddah KSA
02.2018 - 02.2020
  • Delivered exceptional service to guests by efficiently managing food and beverage orders during high-volume events.
  • Collaborated with the kitchen team to ensure timely preparation and presentation of banquet meals for guests.
  • Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere for event attendees.
  • Assisted in setup and breakdown of banquet events, ensuring all equipment and supplies were properly arranged.

Sales Associate

MK Manpower Corporation Robinson’s Place Pangasinan
01.2013 - 04.2013
  • Provided exceptional customer service by addressing inquiries and resolving issues, enhancing the overall shopping experience.
  • Assisted in merchandising by organizing and restocking products, ensuring optimal presentation and availability for customers.
  • Processed cash transactions accurately and efficiently, contributing to seamless checkout experiences and maintaining financial accuracy.
  • Collaborated with team members to implement promotional displays, driving product visibility and stimulating customer engagement.

Sales Associate

NAIA T3 Bijoux Terner
02.2010 - 11.2010
  •  Greeting customers who enter the shop
  •  Assisting shoppers to find the goods and products they need
  •  Answering queries from customer
  •  Balancing cash registers with receipts
  •  Dealing with customers refunds
  •  Attaching price tags to merchandise on the shop floor
  •  Responsible for security within the store
  •  Receiving and storing the delivery
  •  Keeping up to date with special promotions and putting up displays
  • Monitored inventory levels regularly, identifying discrepancies and coordinating with management for timely replenishment and order placement.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Collaborated with team members to achieve monthly sales targets.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.

Sales Associate

Regent Plus Retail Inc. SM City Fairview
10.2008 - 11.2009
  • Engaged with customers to understand their needs, providing tailored recommendations that improved satisfaction and increased sales.
  • Participated in team meetings to discuss sales strategies and customer feedback, contributing to continuous improvement of service standards.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.

Cashier

SM Southmall Las Piñas
12.2007 - 04.2009
  • Provided exceptional customer service by accurately processing transactions and resolving inquiries, enhancing customer satisfaction.
  • Maintained inventory accuracy by restocking shelves and conducting regular stock checks, ensuring product availability.
  • Handled cash register operations efficiently, minimizing discrepancies and optimizing transaction speed during peak hours.
  • Assisted in training new cashiers, sharing best practices for customer engagement and operational efficiency.

Education

Bachelor of Education - Education

University of Pangasinan
Philippines
04-2007

Skills

Customer engagement

Timeline

Retail Staff

Ladurée Paris Café Villagio Mall VIP Area
11.2021 - 10.2023

Banquet Waitress

Leylaty Ballroom Jeddah KSA
02.2018 - 02.2020

Sales Associate

MK Manpower Corporation Robinson’s Place Pangasinan
01.2013 - 04.2013

Sales Associate

NAIA T3 Bijoux Terner
02.2010 - 11.2010

Sales Associate

Regent Plus Retail Inc. SM City Fairview
10.2008 - 11.2009

Cashier

SM Southmall Las Piñas
12.2007 - 04.2009

Bachelor of Education - Education

University of Pangasinan
Christine JoseRetail Staff