CHRISTINE JOAN REYES
Intellectual Property Data Analyst
Tanauan City
Summary
Accomplished IP Data Analyst I at B&M Global Services Manila, adept in Data Analysis and Effective Communication. Streamlined global trademark processes, enhancing operational efficiency. Proven track record in Project Management and Customer Service, significantly improving client satisfaction. Passionate about leveraging competitive intelligence and problem-solving skills to drive business improvements and staff development.
Overview
6
6
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
IP Data Analyst I
B&M Global Services
01.2022 - 08.2024
- Coordinate, analyze, and process incoming correspondence related to IP matters.
- Identify and manage key deadlines, updating client records accordingly
- Create and coordinate IP matter work plans for attorneys based on client instructions
- Maintain accurate and consistent global records throughout trademark registration processes
- Docket and review actions relevant to trademark portfolio management
- Communicate effectively via email with internal colleagues and global clients
- Proactively review and recommend operational and process improvements
- Manage workload by prioritizing tasks appropriately
- Perform record-auditing of trademarks during client intake or as needed
- Coordinate closely with specialists and leaders on matters affecting clients' IP rights
IP Data Analyst II
B&M Global Services Manila
09.2024 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Utilized data visualization tools to effectively communicate business insights.
- Reviewed records and reported findings to clients to keep up-to-date on case progress.
Customer Service Representative
Results CX
07.2021 - 12.2021
- Participate in implementing and executing business improvement initiatives
- Perform additional tasks and activities as assigned by management or leaders
- Tested newly implemented features or upgrades related to Internet Protocols before deployment.
- Deployed tools used for monitoring network performance related to Internet Protocols.
- Developed comprehensive documentation of existing processes related to Internet Protocols.
- Used job-related software to prepare accurate and thorough documents for client communications and internal needs.
- Reviewed records and reported findings to clients to keep up-to-date on case progress.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Assisted with training and mentoring new team members.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
Teacher
Dove Del Casa Learning School Inc.
06.2019 - 05.2020
- Managed student behavioral issues to optimize classroom learning environment.
- Motivated and engaged students, developing skills and knowledge for academic foundation.
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students.
- Provided feedback to parents regarding student's academic growth and behavioral development.
- Developed strategies to effectively manage classroom behavior, promote positive learning environment and ensure student safety.
- Evaluated student academic growth, recording and preparing progress reports for parents or guardians.
- Engaged students in critical thinking skills through inquiry based activities that encouraged creative problem solving.
- Attended and participated in professional development activities and conferences to enhance skill and job knowledge.
- Demonstrated ability to create engaging and interactive lesson plans for students of all ages and abilities.
- Fostered an environment conducive to open communication between teacher, student, parent relationships.
- Built a positive rapport with students to encourage them to take risks in their learning.
- Created flexible academic programs and classroom environments, promoting learning and personal growth.
- Collaborated with colleagues on curriculum development, implementation of best practices, professional development activities and sharing resources across grade levels.
- Coached students in areas such as study habits, test taking strategies and organizational skills.
- Created assessment tools including rubrics, tests, quizzes and projects to measure student progress.
- Integrated technology into classroom and lesson plans, supporting and engaging students with available resources.
- Implemented school's curriculum consistent with unique learning needs of students.
- Established individual goals for each student based on their academic needs and monitored performance throughout the year.
- Integrated a variety of instructional techniques such as project-based learning, cooperative learning groups, role playing scenarios and simulations into daily lessons.
- Encouraged healthy social interactions among peers by facilitating group discussions about current events or topics of interest.
- Served as mentor and role model for learners by demonstrating appropriate behavior.
- Practiced positive, consistent discipline in classroom management.
Education
Diploma in Bachelor of Secondary Education - Education
Batangas State University
Malvar, Batangas 03.2015 - 06.2019
Skills
Time Management
undefinedCertification
License Professional Teacher
Personal Information
- Date of Birth: 09/18/99
- Nationality: Filipino
Timeline
IP Data Analyst II
B&M Global Services Manila
09.2024 - Current
IP Data Analyst I
B&M Global Services
01.2022 - 08.2024
Customer Service Representative
Results CX
07.2021 - 12.2021
Teacher
Dove Del Casa Learning School Inc.
06.2019 - 05.2020
Diploma in Bachelor of Secondary Education - Education
Batangas State University
03.2015 - 06.2019
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