CHRISTINE JANE GOTOSTOS
Microsoft 365 & IT Operations Manager | MSP & Remote Teams
Summary
Dynamic Senior Cloud Engineer and Operations Manager with 10+ years of experience leading cloud strategy, business operations, and large-scale Microsoft 365 transformations for SMBs, enterprises, and MSPs. Combines deep technical expertise with strong operations leadership, process optimization, and cross-functional management. Adept at architecting secure, scalable cloud solutions while improving organizational efficiency, reducing costs, and strengthening team performance. A proven leader in remote workforce management, operational oversight, resource allocation, payroll processes, HR coordination, finance support, and vendor relations. Recognized for transforming complex technical and operational environments into streamlined, resilient systems. Passionate about cloud governance, DevOps automation, and business process design that aligns technology with organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
1
1
Language
Work History
Senior Cloud Engineer & Remote Operations Manager
WeFixIT (NT) Pty Ltd
01.2024 - Current
- Core Focus Areas: Cloud Engineering
- Business & Operations Management
- Automation
- SharePoint/PowerApps
- Leadership
- Technical Responsibilities:
- Architect and manage Microsoft 365 services: Exchange Online, SharePoint, Teams, OneDrive, Intune, Entra ID, Defender, and Purview.
- Design automated workflows, dashboards, and PowerApps that streamline internal operations and client processes.
- Build modern SharePoint environments and integrated collaboration systems across teams.
- Maintain high security posture via MFA, Conditional Access, Zero Trust, and DLP; ensure compliance policies are enforced.
- Monitor and improve system availability, reliability, and performance across cloud environments.
- Operations & Business Management Responsibilities:
- Lead and manage fully remote teams across Tech, QA, Finance, HR, and Administration.
- Oversee daily operations: workload delegation, performance tracking, SOP creation, and escalation management.
- Support financial operations including AR/AP, invoice approval, P&L review, contractor rate analysis, and productivity reporting.
- Support HR: recruitment, interviews, onboarding, contract updates, payroll coordination, and staff performance oversight.
- Manage vendor relationships, licensing optimization, and operational cost control.
- Implement company-wide workflow improvements and business systems; represent Philippines operations in executive sessions.
- Key Achievements:
- Delivered multi-tenant Microsoft 365 migrations for client onboarding and offboarding.
- Optimized existing cloud environments by identifying bottlenecks and implementing best practices for performance improvements.
- Spearheaded troubleshooting efforts within complex multi-cloud environments, resolving issues swiftly to minimize downtime.
- Implemented process automation that reduced manual workload and improved operational efficiency.
- Reduced recurring licensing costs through SKU optimization and lifecycle management.
- Increased adoption of Teams/SharePoint through structured change management programs.
- Strengthened end-to-end operations, improving team performance, turnaround times, and organizational alignment.
Microsoft 365 Administrator (Freelance)
OXA Leather, Levella Promotions
01.2023 - 12.2023
- Managed tenant configurations, license administration, and cloud security.
- Supported Exchange Online, SharePoint, Teams, and identity management operations.
Microsoft 365 Admin & User Support Specialist
Amplify (MSP)
04.2021 - 12.2023
- Delivered expert support for Exchange Online, SharePoint, Teams, Skype for Business, and Office Apps.
- Managed onboarding, migration, and deployment projects for SMB and Enterprise clients.
- Facilitated user training, adoption, and support escalation processes.
Application Support Analyst
Accenture Inc.
04.2017 - 01.2020
- Delivered enterprise Microsoft 365 support to global clients.
- Trained new hires on technical and communication frameworks.
- Led performance improvement and mentoring programs.
Technical Support
Convergys
08.2016 - 02.2017
- Provided support for QuickBooks users and assisted with subscription upgrades.
Education
Licensed Electrical Engineer - IIT
Mindanao State University
01.2016
Skills
Cloud & Microsoft 365: Exchange Online; SharePoint; Teams; OneDrive; Entra ID; Intune; Defender for O365; Purview
Automation & Development: PowerShell; Graph API; PowerApps; SharePoint Workflows; Workflow Automation
Security & Compliance: MFA; Conditional Access; Zero Trust; DLP; Data Governance; Access Management
Infrastructure & Operations: Cloud Architecture; Troubleshooting; Monitoring; CI/CD Optimization; Migration Design
Leadership, Business & Operations: Remote Workforce Management; HR Support; Finance Operations; Resource Allocation; Vendor Coordination; SOP Development; Process Optimization; KPI/Performance Tracking; Business Systems Management
Monitoring and logging
Certification
MS-900: Microsoft 365 Certified Fundamentals — Credly: https://www.credly.com/badges/30d24cb1-7db2-4162-a0a7-784412a28baa/public_url
CORE COMPETENCIES
- Remote Workforce Management
- Service Delivery & Escalations
- SOP Development & Governance
- KPI/Performance Tracking
- Financial Operations (AR/AP, P&L support)
- Resource & Capacity Planning
- Vendor Management & Licensing Optimization
- Process Automation (PowerApps, PowerShell)
- Change Management & Training Enablement
- Cloud Security (MFA, Conditional Access, Zero Trust, DLP)
ACTIVITIES
IT Nation Conference — Sydney 2025
Timeline
Senior Cloud Engineer & Remote Operations Manager
WeFixIT (NT) Pty Ltd
01.2024 - Current
Microsoft 365 Administrator (Freelance)
OXA Leather, Levella Promotions
01.2023 - 12.2023
Microsoft 365 Admin & User Support Specialist
Amplify (MSP)
04.2021 - 12.2023
Application Support Analyst
Accenture Inc.
04.2017 - 01.2020
Technical Support
Convergys
08.2016 - 02.2017
Licensed Electrical Engineer - IIT
Mindanao State University