Christine Gella
Virtual Assistant| Teacher| Customer Service Representative
San Fernando
Summary
Compassionate High School Teacher with 3 years of English Language instruction experience. Manages classrooms of up to 50 students with dedication to fostering student progress and achievement of learning objectives. Successful at cultivating inclusive and welcoming learning environments focused on student engagement and academic progress. Organized High School Teacher with extensive knowledge of English Language and Literature and working with diverse backgrounds of students. Determined to cultivate relationships with individuals and design interesting and productive lesson plans. Successful at exam proctoring and monitoring growth.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
High School Teacher
Central Philippine Nazarene College
Cebu City
07.2021 - 07.2023
- Evaluated students' academic and social growth, kept appropriate records, and prepared progress reports to gauge performance.
- Assessed and improved lesson plans through implementation and experimentation.
- Planned, developed, and executed lessons reflecting high school curriculum and core educational standards on 8 classes per day.
- Established and communicated clear objectives for all educational activities that increased students' performance by 10% from the previous year.
- Used computers, audio-visual aids and other equipment to supplement presentations that increased student engagement by 20% from the previous quarter of the school year.
- Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.
Technical Support Representative
Accenture
Cebu City, Cebu
01.2021 - 06.2021
- Assisted 40-50 customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to AIG clients' technical support needs.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests as quickly as possible.
- Translated complex technical issues into digestible language for non-technical users that increased clients' productivity rate by up to 10%.
- Documented support interactions for future reference.
High School Teacher
The Sisters of Mary School Boystown Inc.
Minglanilla, Cebu
03.2017 - 03.2018
- Utilized organized, methodical and technical approach to teaching concepts.
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
- Created study guides, research materials and syllabi for students.
- Helped students develop important learning skills and good study habits useful in trade school or college education.
ESL Teacher
Asian Gateway Communication Support Center Inc.
Cebu City
11.2015 - 07.2017
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Attended workshops to learn about student motivation and engaging learning activities.
- Educated students in basics of English grammar and conversational speaking.
ESL Tutor
Mirfeel ESL Center
Cebu City
10.2012 - 10.2015
- Used Skype and Microsoft Office for word processing, spreadsheets and database management.
- Conducted review sessions to help students prepare for tests.
- Used variety of teaching methods to successfully help wide range of students.
- Motivated students with accurate feedback and positive reinforcement.
Education
Bachelor of Secondary Education - Major in English
Cebu Normal University
Osmeña Blvd., Cebu City, Cebu 04.2013 - 05.2017
Skills
English as a Second Language (ESL)
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
High School Teacher
Central Philippine Nazarene College
07.2021 - 07.2023
Technical Support Representative
Accenture
01.2021 - 06.2021
High School Teacher
The Sisters of Mary School Boystown Inc.
03.2017 - 03.2018
ESL Teacher
Asian Gateway Communication Support Center Inc.
11.2015 - 07.2017
Bachelor of Secondary Education - Major in English
Cebu Normal University
04.2013 - 05.2017
ESL Tutor
Mirfeel ESL Center
10.2012 - 10.2015
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