Christine De Gracia
Waitress/Chef De Rang
Cebu City,CEB
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
19
19
years of professional experience
Work History
Waitress/Chef De Rang
SAGA Cruises
12.2019 - 10.2025
- Maintain complete knowledge of all menu items , cooking methods and beverage selections available in the assigned outlet.
- Maintain complete knowledge of the table/seat/station numbers,proper table set ups room capacity , hours of operation and menus of assigned restaurant or outlet.
- Ensure thy are present when guest arrive and leave tables in their designated area for greeting or providing a farewell.
- Ensures all dietary requirements are fulfilled and any special requests are noted and discussed with the Assistant Maitre'D passing all the necessary information on to the galley.
- takes and process orders in their area and if required appraises guest of any delay to food being delivered.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Ensures the delivery of the food ordered is done in timely manner , monitoring temperature and presentation standards as per service procedure.
Waitress/Chef De Rang
Viking Russia
04.2018 - 04.2019
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Restaurant Stewardess/Waiter's Assistant
Norwegian Cruise Line
09.2015 - 10.2017
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Supported efficient restaurant operations by promptly clearing dishes and resetting tables.
- Assisted in training new Waiter''s Assistants, sharing knowledge of best practices and restaurant procedures.
- Participated in team meetings to discuss strategies for improving overall guest satisfaction levels.
- Streamlined communication between the front-of-house and back-of-house teams, reducing wait times for guests.
- Ensured high levels of cleanliness and sanitation with thorough attention to detail in dishwashing, utensil care, and kitchen maintenance.
- Contributed to increased restaurant efficiency by effectively managing multiple tasks and prioritizing responsibilities.
- Safeguarded public health standards by adhering to proper food handling procedures at all times.
- Supported a positive work atmosphere by collaborating with team members and addressing any concerns proactively.
Lobby Attendant
Waterfront Hotel & Casino Cebu City
11.2006 - 10.2014
- Developed rapport with regular customers through personalized service that catered specifically catering-to-their individual tastes preferences.
- Increased repeat business through exceptional customer service and attention to detail in all aspects of the dining experience.
- Maintained a clean and organized dining area, contributing to a positive atmosphere for guests.
- Assisted with banquet and event setup, ensuring a seamless dining experience for large groups and special occasions.
Education
No Degree - Hotel And Restaurant Management
University of Cebu
Sanciangko St, Cebu City, 6000 Cebu 04.2001 -
Skills
Greeting guests
baking
A skilled method of cooking where food is cooked using dry heat in an enclosed space called an oven. Back then I used to be a Assistant Pastry Attendant in a short time , but up to know i still love baking for business sometimes and some occasions.
Timeline
Waitress/Chef De Rang
SAGA Cruises
12.2019 - 10.2025
Waitress/Chef De Rang
Viking Russia
04.2018 - 04.2019
Restaurant Stewardess/Waiter's Assistant
Norwegian Cruise Line
09.2015 - 10.2017
Lobby Attendant
Waterfront Hotel & Casino Cebu City
11.2006 - 10.2014
No Degree - Hotel And Restaurant Management
University of Cebu
04.2001 -