Christine Capati

Currently serving as Team Manager & Executive Assistant at Supagreen Construction, based in Queensland, Australia, I lead a team and manage day-to-day operations for both construction and window/door distribution. I perform cost estimations, manage project timelines, and ensure on-time project completion. I also develop marketing strategies, create graphic design assets, and manage social media and website content to boost brand visibility. In addition, I provide executive support, handling calendar management, meetings, and communication for senior leadership, while also managing administrative tasks such as client emailing, invoicing, record-keeping, and report preparation.

• Estimates the cost and amount of materials, labor and equipment needed before a residential or commercial project commences
• Analyze blueprints, house plans & elevations, energy reports, and other construction documents needed to complete estimation
• Evaluate changes and reviews quotations to ensure accurate project development
• Conducts training & monitoring for new estimators who be boarded.

• Handling administration work on a daily basis which consist of emails, regular report creation, etc
• Processing a minimum number of tenancy applications per day Replying to online inquiries in a timely manner
• Lease renewal administration which includes rent increase coordination, vacating notices, and property status documentation
• Sending notices for open homes to prospective tenants Sending marketing emails to landlords
• Assisting with application statuses and forwarding them when complete Following up on caller complaints regarding properties
• Sets up inspection times with prospective tenants (email, SMS, phone) Making outbound calls to prospective tenants
• Doing regular reference checks on potential tenant applicants Creation of owner report.

• Assisting of the head trainer in day to day training activities, acting as a
  specialist to trainees who are starting to work on the job
• Taking of supervisor escalation calls for the trainees
• Shares and assist product knowledge to team members, trainees and
  support them through process-oriented action plans which requires
  monitoring and consistent follow through.

• Open and maintain customer accounts by recording account information
• 
  Resolve product or service problems by clarifying the customer's complaint;
  determining the cause of the problem; selecting and explaining the best
  solution to solve the problem; expediting correction or adjustment; following
  up to ensure resolution
• 
  Confer with customers by telephone or in person in order to provide
  information about products and services, to take orders or cancel accounts,
  or to obtain details of complaints
• 
  Keep records of customer interactions and transactions, recording details of
  inquiries, complaints, and comments, as well as actions taken.

• Assisting of the head trainer in day to day training activities, acting as a
  specialist to trainees who are starting to work on the job
• 
  Taking of supervisor escalation calls for the trainees
• 
  Shares and assist product knowledge to team members, trainees and
  support them through process-oriented action plans which requires
  monitoring and consistent follow through.

Answering customer calls and helping them track their packages, placing
orders for them, and helping them with their day-today account concerns
such as billing.