A Quality Engineer adept at performing investigations and identifying root causes. Hardworking and meticulous with a passion for continuous improvement. Focused and diligent with commitment to fostering corporate mission. Consistently acknowledged for implementing actionable initiative to reduce error rates and optimize company processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Quality Engineer
Allegro MicroSystems Philippines Inc.,
2020.01 - Current
Implemented preventive measures based on lessons learned from past failures, proactively addressing potential risks before they could manifest into customer-facing issues.
Identified root causes of quality concerns, implementing corrective actions to prevent recurrence.
Streamlined communication with cross-functional teams to ensure consistent product quality standards.
Served as a liaison between engineering, manufacturing, and customers when addressing complex technical issues related to product quality.
Improved customer satisfaction by addressing and resolving quality issues in a timely manner.
Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
Supported quality team members during corrective action updates.
Contributed to root cause analysis to determine core reason for failures and errors.
Effectively prioritized workload based on criticality of open issues, driving resolution efforts towards those with the highest potential impact on customer satisfaction levels.
Consistently met or exceeded annual performance targets for key quality metrics, contributing to the overall success of the business.
Customer Quality Engineer
Nidec Philippines Corporation
2018.09 - 2020.01
Handles and Monitors Projects from NPI (New Product Introduction) to Mass Production
Handles Customer Complaints, Customer Inquiries, and Customer Audit
Review all product data and documents prior to shipment approval
Review and assess Machine Buy-Off
Prepare and conduct correlation on Golden Samples
Review and implement visual criteria based on the approval of the customer
Conduct Failure Analysis – Non-Destructive and Destructive Test