Christine Calusor
Customer Service Representative
Quezon City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Teleperformance Philippines
Quezon City
09.2019 - Current
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
SITEL Philippines
Quezon City
11.2017 - 04.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Science - Information Technology
05.2013 - 04.2014
Skills
Administrative support
Account management
Creative problem solving
Multi-line phone talent
Receiving support
Technical Support
Complaint resolution
Sales expertise
Timeline
Customer Service Representative - Teleperformance Philippines
09.2019 - Current
Customer Service Representative - SITEL Philippines
11.2017 - 04.2019
ICCT Colleges - Associate of Science, Information Technology
05.2013 - 04.2014