CHRISTINA MARCON
Project & Program Specialist
Antipolo
Summary
Dedicated individual driven by a deep desire to serve the Lord and positively impact the lives of others. Experienced in ministerial work and knowledgeable in quality management, process improvement, information security, project management, and people engagement. Committed to utilizing these skills to make a meaningful difference. Eager to contribute to a mission-driven organization.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Project & Program Management Specialist
Accenture, Inc.
02.2023 - 08.2023
- Reviews and curates learning contents for specified learning needs of service delivery projects.
- Supports online trainings through hosting sessions, tracking of learner's attendance, briefing facilitators, providing updates and insights and proposing improvements based on learner's feedback
Culture Program Expert
Globe Telecom
09.2019 - 10.2022
- Drove people engagement initiatives of Enterprise Group through capability development, role clarity, and other engagement initiatives in collaboration with HR
- Set best practice to normalize the cascade of key performance indicators and alignment within teams
- Established a group called Purpose Activators to foster and strengthen collaboration within the Enterprise Group
Process Improvement Expert
Globe Telecom
12.2013 - 09.2019
- Led process reviews to arrest 60% of revenue reversals due to delayed terminations
- Established the contract compliance process to ensure compliance to contractual obligations and SLAs with the client
- Project managed the leads-to-cash sales process of Enterprise and laid the foundation for automation
Compliance Specialist
Accenture
05.2012 - 12.2013
- Responsible for the awareness and compliance of the service delivery teams of their contractual obligations by driving the contract compliance review to completion and by ensuring closure of the identified risks and issues.
Information Security Specialist
Accenture
12.2010 - 05.2012
- Responsible for leading the Information Security Management System (ISMS) Implementation for new deals/functions and the maintenance of the ISMS of existing deals/functions based on the ISO27001 standard and related best practices.
Operations Analyst
Accenture
12.2008 - 12.2010
- Responsible for reviewing and monitoring the quality performance of the delivery teams in accordance with the identified key performance indicators of the delivery group.
Education
Bachelor - Entrepreneurial Management
Polytechnic University of The Philippines
01.1997 - 01.2000
Graduate Certificate - Ministerial Training
Zion Ministerial Institute
Antipolo 04.2001 -
Skills
Ministerial Training
People Engagement
Project Management
Quality Management
Change Management
Continuous Improvement
Accomplishments
- Awarded the Enterprise Group Master Planner Awardee in 2018 for successfully program managing the end-to-end process improvement of the Enterprise Sales leads-to-cash process and laying the foundations for automation
- Accenture, Train-the-Trainer awardee for achieving the highest satisfaction survey score in 2013
Certification
Globe Telecom, Change Management Certification
Timeline
Project & Program Management Specialist
Accenture, Inc.
02.2023 - 08.2023
Ateneo CORD, Employee Well-being and Resilience Certification
09-2022
Globe Telecom, Change Management Certification
04-2022
Culture Program Expert
Globe Telecom
09.2019 - 10.2022
Process Improvement Expert
Globe Telecom
12.2013 - 09.2019
Compliance Specialist
Accenture
05.2012 - 12.2013
Information Security Specialist
Accenture
12.2010 - 05.2012
Operations Analyst
Accenture
12.2008 - 12.2010
Graduate Certificate - Ministerial Training
Zion Ministerial Institute
04.2001 -
Bachelor - Entrepreneurial Management
Polytechnic University of The Philippines
01.1997 - 01.2000
Similar Profiles
Rhomnelle P. GadianaRhomnelle P. Gadiana
App/cloud Support Senior Analyst at Accenture, Inc.App/cloud Support Senior Analyst at Accenture, Inc.
Carmela CasipleCarmela Casiple
Content Moderator at Accenture, Inc.Content Moderator at Accenture, Inc.
Meriel Shann BagamanMeriel Shann Bagaman
Developer Lead at Accenture, Inc.Developer Lead at Accenture, Inc.