CHRISTINA BOMBASE
San Mateo
Summary
Sales professional with commitment to excellence and history of delivering impactful results. Extensive experience in developing and executing sales strategies that align with business objectives. Known for fostering collaborative team environment and adapting to dynamic market conditions. Proficient in client relationship management and strategic planning.
Overview
14
14
years of professional experience
Work History
USD (Unit Sales Director) Telemarketing
COCOLIFE INC.
- Responsible in handling company and product presentation
- Responsible in developing, training and supervision of sales officers
- Reports directly to the Regional Manager
- Insurance Company
Park Attendant (Customer Service)
STORYLAND
- Responsible for RAYC (Ride all you can) tickets and coupon
- Educating customers about the company policy
- Taking care of their needs
- Amusement Park (SM Southmall)
Customer Service Representative
Concentrix
Quezon City, Metro Manila, Philippines
10.2023 - Current
- Responded to customer inquiries efficiently, ensuring satisfaction and timely resolutions.
- Managed customer accounts and updated information using CRM software effectively.
- Assisted in troubleshooting technical issues, enhancing user experience and support quality.
- Collaborated with team members to streamline processes, improving response time by identifying bottlenecks.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
CSR (Customer Service Representative)
QUANTRICS
09.2020 - 05.2021
- Handles enquiries about their Home Internet/ cable and Home phone
- Handles billing enquiry and accepts payments
- Handles minor troubleshooting
- Sales / offering products
- Retaining customers service
CSR (Customer Service Representative)
CONCENTRIX former CONVERGYS
02.2016 - 09.2020
- Handles enquiries about their mobile phone
- Handles billing enquiry and accepts payments
- Handles minor troubleshooting
- BPO Company AT&T
CSR (Customer Service Representative)
TELEPERFORMANCE PHILIPPINES
07.2014 - 03.2015
- Handles enquiries about their mobile phone line
- Handles billing enquiry and accepts payments
- Handles minor trouble shooting
- Selling mobile phones
- BPO Company TELSTRA
CSR (Customer Service Representative)
EGS (Expert Global Solutions)
11.2013 - 06.2014
- Handles the concern and needs of customers from offshore accounts
- Handles billing enquiry and accepts payment
- Up sells newspaper subscription
- Handle trouble shooting
- BPO Company SAN FRANCISCO CHRONICLES
STORE MANAGER
THE BAGGERY INC.
01.2012 - 01.2013
- Handles the marketing and sales of the store
- Handles documents filing
- Handles clients concern
Education
BS - Hotel Restaurant and Management
ISHRM
01-2009
Skills
- Sales training and leadership
- Revenue growth
- Sales funnel management
- Pipeline development
- Sales team motivation
- Deal closing
- Sales coaching
Timeline
Customer Service Representative
Concentrix
10.2023 - Current
CSR (Customer Service Representative)
QUANTRICS
09.2020 - 05.2021
CSR (Customer Service Representative)
CONCENTRIX former CONVERGYS
02.2016 - 09.2020
CSR (Customer Service Representative)
TELEPERFORMANCE PHILIPPINES
07.2014 - 03.2015
CSR (Customer Service Representative)
EGS (Expert Global Solutions)
11.2013 - 06.2014
STORE MANAGER
THE BAGGERY INC.
01.2012 - 01.2013
USD (Unit Sales Director) Telemarketing
COCOLIFE INC.
Park Attendant (Customer Service)
STORYLAND
BS - Hotel Restaurant and Management
ISHRM